Join Our Team as a Data Analysis & Reporting Engineer and Unlock the Power of Data-Driven Decision Making
Are you a highly analytical and detail-oriented individual with a passion for data analysis and reporting? Do you have a strong background in ServiceNow and Power BI? Hanover Technology Group is seeking a talented Data Analysis & Reporting Engineer to join our IT Service Management Operations team in a remote work arrangement. As a key member of our team, you will play a critical role in unlocking our operational data to enhance IT Service Management (ITSM) and other business processes using data from within the ServiceNow platform.
About Our Company and Culture
Hanover Technology Group is a dynamic and innovative company that values collaboration, accountability, respect, and empowerment. Our team is dedicated to delivering exceptional results and providing top-notch service to our clients. We offer a flexible and remote work environment that allows our team members to work from anywhere, at any time, as long as they have a stable internet connection. Our company culture is built on the principles of transparency, open communication, and continuous learning.
Position Overview
As a Data Analysis & Reporting Engineer, you will be responsible for developing and delivering data analytics, reports, and dashboards that drive performance improvement across the organization. You will work closely with stakeholders to gather requirements, design and develop reports and dashboards, and provide insights and recommendations for technology and process improvements. Your strong analytical skills, combined with your deep understanding of ServiceNow and Power BI, will enable you to produce elegant and informative analytics that translate complex data into insightful information.
Key Responsibilities
- Gather requirements from stakeholders to design and develop reports and dashboards that meet their needs.
- Collaborate with ITSM process owners and stakeholders to understand data analytics needs and produce actionable reports, dashboards, and data sets.
- Analyze data to identify trends, patterns, and anomalies, and provide insights and recommendations for technology and process improvements.
- Create and maintain dashboards to track and monitor ITSM and other business process performance, including incident, problem, change, release, asset, configuration, and request management.
- Design and implement custom reports, dashboards, and metrics using ServiceNow reporting tools and other relevant technologies.
- Create executive-level artifacts to support weekly, monthly, quarterly, and annual reviews of key performance and risk indicators supported by a rich set of dashboards and reports.
- Provide expertise and guidance on best practices for efficient and effective reporting and data visualization within ServiceNow.
Requirements and Qualifications
To be successful in this role, you will need to have the following qualifications:
- Minimum 3 years of proven experience working with ServiceNow, with excellent knowledge of reporting and analytics capabilities within ServiceNow, Power BI, and other tools.
- Bachelor's degree required.
- Familiarity with ServiceNow data structures and access methods.
- Understanding of ITIL and working knowledge of core processes.
- Experience building complex reports, dashboards, and metrics using ServiceNow Performance Analytics, native ServiceNow reporting, Power BI, or other tools.
- Strong analytical skills with the ability to gather, organize, and interpret data to pinpoint improvement opportunities and present insights in a clear and concise manner.
- Ability to work independently and collaboratively in a team environment, managing multiple priorities and deadlines.
- Attention to detail and a commitment to delivering high-quality, accurate reports.
- Demonstrated experience in developing and implementing reporting solutions to support business objectives.
- Advanced certifications or training in data analysis, business intelligence, or data visualization tools is a plus.
- Alignment with our CARE values (Collaboration, Accountability, Respect, Empowerment).
- Must be eligible to work in the United States without requiring sponsorship now or in the future (i.e., US Citizen or green card holder).
Technical Skills Required
The following technical skills are required for this role:
- Experience with ServiceNow advanced reporting, such as ServiceNow Dashboards and Performance Analytics.
- Experience with advanced reporting tools, including Power BI and Tableau.
Career Growth Opportunities and Learning Benefits
At Hanover Technology Group, we are committed to the growth and development of our team members. We offer:
- Opportunities for professional growth and career advancement.
- Training and development programs to enhance your skills and knowledge.
- Access to cutting-edge technologies and tools.
- A collaborative and supportive team environment.
Work Environment and Company Culture
Our company culture is built on the principles of transparency, open communication, and continuous learning. We offer:
- A flexible and remote work environment that allows you to work from anywhere, at any time.
- A dynamic and innovative company culture that values collaboration, accountability, respect, and empowerment.
- Opportunities for team-building and socialization.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A competitive salary.
- Comprehensive health insurance.
- Retirement savings plan.
- Paid time off.
- Opportunities for bonuses and professional development.
Conclusion
If you are a highly analytical and detail-oriented individual with a passion for data analysis and reporting, and a strong background in ServiceNow and Power BI, we encourage you to apply for this exciting opportunity. As a Data Analysis & Reporting Engineer, you will play a critical role in unlocking our operational data to enhance IT Service Management (ITSM) and other business processes. We offer a competitive salary and benefits package, as well as opportunities for professional growth and career advancement. Apply now and join our team!
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