Axsium Group was founded in 2004 to provide our clients with superior workforce management (WFM) consulting services. Axsium helps organizations around the world improve their operational performance by maximizing the productivity of their people. We do this by providing innovative and insightful consulting services focused in three areas. First, we help our clients establish a realistic strategy and roadmap to reach their people-related goals. Second, we focus on streamlining and defining new processes to improve the way people work, their productivity and their impact on their organization. And third, we implement and support the technologies that help all levels of the organization achieve their objectives. WFM is all we do and our strategic approach to delivering WFM deployment services initiatives reflects this singular focus. 

The Delivery Manager reports into the Managing Director APAC and is accountable for the successful delivery of a portfolio of client projects, combining hands-on project management with delivery leadership, direct people management, and client engagement. The role provides direct ownership of selected client projects while also acting as a people leader for assigned team members (e.g., Project Managers and Consultants), supporting their performance, development, and wellbeing.

 

Duties and responsibilities

• Act as a senior delivery contact for assigned clients, building strong and trusted relationships.
• Personally manage one or more client projects, acting as Project Manager with accountability for scope, schedule, budget, quality, and outcomes.
• Provide regular project and portfolio updates, including progress, risks, issues, and mitigation actions.
• Lead delivery-related escalations and conflict resolution, escalating to the Delivery Director where required.
• Support sales-to-delivery transition activities to ensure clarity of scope and alignment of expectations.

Delivery Leadership

• Provide oversight across multiple concurrent projects and workstreams to ensure delivery is on time, within scope, and to agreed quality standards.
• Direct and guide project teams, ensuring clear roles, responsibilities, and objectives.
• Proactively identify delivery risks, dependencies, and resource constraints, implementing mitigation strategies.
• Conduct delivery and quality reviews to ensure alignment with Axsium methodologies and standards.
• Coach and mentor Project Managers and delivery team members, supporting professional development and performance.
• Provide ongoing feedback to team members and contribute to performance review inputs for those you manage, partnering with HR and Delivery Leadership as required.

People Management

• Directly manage assigned team members, setting clear goals and expectations and supporting day-to-day delivery performance.
• Conduct regular 1:1s, provide timely feedback and coaching, and support career development plans aligned to capability needs.
• Lead performance review inputs for direct reports (including utilisation and delivery quality), and partner with HR and Delivery Leadership on performance management where required.
• Support onboarding of new team members, ensuring they are set up with the required tools, context, and project assignments.
• Assist with hiring by participating in interviews and providing recommendations, as requested.

Sales Support

• Partner with Sales Executives and Delivery Directors to support account growth and client expansion opportunities.
• Participate in sales pursuits with new and existing clients as a delivery subject matter expert.
• Provide delivery input into proposals, Statements of Work (SOWs), estimates, and pricing models.
• Support solutioning discussions and client presentations to ensure delivery feasibility and alignment.

Financial Responsibility

• Ensure projects meet budgeted billable hours, margin, and utilization targets.
• Maintain financial oversight for directly managed projects, including forecasting, budget tracking, and change control.
• Support portfolio-level utilization and resourcing decisions in collaboration with Delivery Leadership.
• Identify and support delivery-led opportunities to improve commercial outcomes.

Duties and Requirements

• Extensive experience delivering large and complex Workforce Management or Productivity projects.
• Proven experience managing projects directly while overseeing broader delivery portfolios.
• Strong leadership, risk management, and stakeholder engagement skills.
• Proven experience in direct people management, including coaching, performance feedback, and supporting development plans.
• Excellent written and verbal communication skills, with the ability to influence at multiple levels.
• Ability to balance hands-on delivery responsibilities with leading and developing people and maintaining commercial accountability.

#LI-REMOTE

Axsium is committed to providing accessibility for all persons with disabilities and will upon the request, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. We will consult with applicants to ensure a suitable accommodation is provided. Axsium is an equal opportunity employer.