Job Title: Diesel Tech II
Company Overview:
At Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow.
Job Description
The Diesel Support Level 2 Technician is responsible for working with customers effecting quick and effective solutions when issues or requests are reported by the customer. The ideal Diesel Tech Level 2 candidate should be comfortable working in a fast-paced environment. To ensure success, the Diesel Tech Support Level 2 should have knowledge of all aspects of on and off highway diesel equipment or extensive on highway experience. The Tech should be familiar with code descriptions and troubleshooting knowledge. The Diesel Tech should exhibit organizational and strong communication skills with meticulous attention to detail. Must work well in a group setting.
Key Responsibilities
Provide first level contact and convey resolutions to customer issues
Assist customers with diagnostic codes and troubleshooting
Walk customers through problem solving process
Ensure proper recording, documentation and closure of help tickets
Work with customers using multiple types of diagnostic software and hardware
Provide troubleshooting and diagnostic support with On and Off Highway equipment issues
Assist with programming events
Preserve and grow knowledge of help desk procedures, products and services
Creating detailed records regarding reported requests, issues, and solutions
May be asked to perform other duties if needed
What We Offer: