🚀 Now Hiring: Director of Professional Services @ eSentio Technologies 📍Remote | Full-Time | Travel as Needed 💡Drive high-impact legal tech projects with top-tier clients
eSentio provides technology consulting to some of the largest and most technically advanced law firms and legal organizations in the country, and across the UK. We work on highly complex projects and have a core goal of exceeding their expectations in service, integrity, value, and expertise. Our teams of consultants are among the most experienced thought leaders in their fields, and we’re continuing to build this team of experts.
We are seeking a Director of Professional Services who will report to the COO and be responsible for driving company utilization, managing service delivery and client satisfaction excellence across all our service lines, setting project execution best practices, and managing our portfolio of projects.
Our candidate will have exceptional operational skills to help run a consulting organization. This includes both a solid understanding of financial metrics (backlog, utilization, operating plan, etc.) and execution methodologies to drive project success.
As a member of the Senior Management team, provide leadership and guidance on operational issues, business strategy, policies and practices affecting the organization with a strong focus on process improvement.
🔍 At eSentio You’ll…
Participate in business development activities (e.g. review and approve project proposals…)
Improve and monitor company operations related to project management and execution
Build and manage team of project managers
Mentor staff and provide feedback for annual employee reviews
Financial review, analysis, and reporting
Manage utilization of consultants across all practice areas to maximize revenue
Maintain our Billings Projections Report (BPR) and Project Dashboard to ensure the management team understands the financial status of our billable resources and project status of all active engagements
Set and maintain Project Management execution and best practices, including but not limited to:
Project kickoffs
Budget management and analysis
Team communication / oversight
Resource scheduling and coordination
Risk management
Quality assurance of all work product
Ensure accurate time entry
Identify upsell opportunities
Status meetings and reporting
Expense tracking
Manage client satisfaction
Accounts receivable review
In process project reviews
Project closeout
Manage Service Excellence Program – Ongoing program improvement and execution
Drive continued improvement on service delivery and customer satisfaction
Customer Satisfaction – Program development, execution, monitoring and oversight
Monitor and manage project excellence, and proactively address service or customer satisfaction issue
Manage Problem Escalation – Escalation definition and execution
Quality Assurance – Program development and execution
Management and Support of Project Managers, Business Change Consultants and Business Analysts – Hiring and direct training, mentoring and management, including utilization; ensuring adherence to our implementation methodologies and service delivery best practices across all projects.
Develop and maintain Project Management, Business Change and Business Analysis methodologies, best practices and service offerings (PMOs, ITIL Framework Consulting, Business Change, Business Analysis, etc.)
Project Estimation – Ensure that our project plans meet our best practices
Staffing – Initial staffing of projects and overseeing and fulfilling staffing needs across the full portfolio of projects across the organization.
Monitor and manage project risks, with regular reporting to the management team
Develop and maintain relationships with decision makers at AmLaw 200 firms in order to provide professional service solutions
Maintain a high level of project management expertise and industry knowledge
Present at trade shows (LegalTech, ILTA, etc.) and CIO Roundtables and author articles and white papers for industry trade publications.
Achieve annual billable target of 1,400 hours
✅ We Need You to Have…
Bachelor’s degree or equivalent experience
5 years of management experience
3 years of experience managing projects in a professional services organization
3 years of experience running a professional services practice with focus on program/project management solution offerings
Demonstrated ability to lead a team as well as work, under minimal supervision, as a member of the Sr. Leadership Team (SLT).
Excellent interpersonal, verbal, written and presentation communication skills
Dedicated, flexible, whatever it takes attitude, follow through & ownership
Strong leadership abilities
🌟 Why Join eSentio?
We’re a fast-moving, high-performing team that believes in doing the right thing—for our clients and each other. You’ll work with some of the smartest minds in legal tech and get the opportunity to make a tangible difference at every turn.
🎁 Some of the cool things include…
We’re a remote-forward company, and this position can be located in or near any major city in the US.
We provide a competitive compensation plan with a generous bonus program, and a valuable benefits offering
Regular team informational and celebration check-ins, and semi-annual in person events
An awesome group of smart and determined coworkers, including an industry expert, female CEO
If you believe you have the unique and exceptional skills, professionalism, and determination to excel in this role, we’re eager to meet you!
Ready to join a company where your work matters? Apply today or reach out directly—we’d love to connect. 🌐esentio.com/careers