MES Solutions is seeking an experienced people leader to join the team as a Director of Operations.
This position is 100% remote, Monday - Friday standard business hours.
The Director of Operations is responsible for the overall performance of the company’s operational success. This position is responsible for the development and implementation of operational processes and procedures, effectively delegates responsibilities and ensures all products and services are delivered with the highest level of quality and customer service. This position demonstrates exceptional leadership and ensures all practices are carried out in the most effective and efficient way possible and in accordance with all federal, state and local regulations.
ESSENTIAL JOB FUNCTIONS
- Responsible for the overall operations of the company and coordinating the development, implementation and monitoring of all operational processes and procedures.
- Actively participate in the preparation of short and long term planning and budget development to support strategic goals and growth objectives.
- Provide strategic vision and planning for existing services and aids in the development of new products and services.
- Review financial results through various resources to measure productivity and ensure operations are in line with the company’s financial goals and objectives.
- Oversee the management of all operational staff and directly supervise all members of the operational management team.
- Work directly with management to ensure the execution of staff scheduling, distribution, production and completion of all work is achieved.
- Work effectively with leaders in other departments across the company to achieve operational, sales, financial, and strategic goals.
- Manage the development, implementation and review of all training programs and quality assurance.
- Conduct research and quality assurance review of products and technologies to determine quality and effectiveness and make adjustments and or recommendations for changes to enhance the efficiency and profitability of the company.
- Provide advice, training and/or necessary support for various project assignments as required.
- Plan and organize departmental meetings as needed and actively participates in all managerial meetings as required.
- Communicate pertinent information regarding the status of the company to all appropriate individuals within the company.
- Ensure the management of all office needs including, but not limited to, client service contacts, vendor contracts, maintenance requirements, etc. is managed by the proper members of management.
- Ensure compliance of all required recordkeeping, including, but not limited to, client contracts, vendor contracts, and employment records.
- Represent the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar, and/or in-person.
- Ensure all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
- Perform miscellaneous duties as assigned by the management.
ESSENTIAL MANAGERIAL RESPONSIBILITIES
- Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
- Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
- Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
- Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
- Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees.
- Creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
- Communicating change effectively and supporting those affected by change.
- Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
- Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
- Actively participating and successfully conducting annual performance evaluations.