Disability Payment Administrator

Sun Life is a leading provider of health benefits in Canada, focused on assisting clients in their health care needs. The Disability Payment Administrator will process claims, assist clients with applications, and ensure accurate handling of disability benefits.

Responsibilities

• Process Plan Member Update Forms and extend Disability benefits
• Help clients through the CPP/QPP Application process
• Follow up with clients for part time earnings
• Prepare and close LTD files that reach expiry
• Review and update Power of Attorney/Authorization information
• Address and EFT changes
• Investigate returned mail
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

Skills

• Stellar customer service skills that puts the client first
• Demonstrate active listening skills towards our Plan Members and Plan Sponsors
• Exceptional time management and organizational skills
• Outstanding communication skills – written and verbal
• Thrive in a fast paced, high-volume production environment
• Ability to take initiative and demonstrate sound judgement
• Show resilience when taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
• Teamwork and collaboration
• Occasional over time is required during periods with high incoming volumes in order to meet client expectations
• Bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec

Benefits

• Comprehensive benefits
• Wellness programs, benefits and health incentives
• Paid vacation based on experience and additional days to support family care and personal emergencies

Company Overview