Document Services Specialist

Opensity Solutions is a dynamic company where employees are passionate about their work. The Document Services Specialist is responsible for document control tasks, including creating, reviewing, and editing documents, while ensuring accuracy and confidentiality in a legal document production environment.

Responsibilities

• Process requests using best practices and most efficient method
• Create and/or revise work product using direct keyboard entry, scanner or electronic conversion methods of input
• Transcribes audio and digital dictation including deposition transcripts as required
• Spell check, proofread and/or cross-check documents to ensure accuracy and completeness
• Convert documents to and from the standard format per customer’s request
• Participate in ongoing intra-department training to develop and maintain necessary specialized and advanced skills required to support the document service’s needs
• Maintain high level of confidentiality of all records and files
• Participate in departmental project teams; assist with various projects and initiatives as assigned
• Provide excellent customer service by answering questions knowledgeably to customers and team members
• Willingness to share ideas and thought processes
• Adhere to team processes and new implementations and/or directives
• Strive to increase skillset knowledge level by participating in company training courses, research, and onsite training sessions
• Ability to correspond with customers professionally via telephone, and email
• Flexibility to adapt to change
• Assume additional responsibilities as assigned

Skills

• High School Degree or equivalent
• 1-year experience in a legal document production environment and/or legal secretarial experience
• Familiarity with MS Office applications including, but not limited to: Word, Excel, Outlook, PowerPoint
• Excellent communication skills
• Skilled in spelling, grammar, punctuation, sentence structure and proofreading
• Ability to organize and prioritize multiple assignments
• Take initiative and use good judgment to accomplish results
• Ability to excel under pressure within established timeframe and provide quality work product
• Ability to provide excellent customer service and interact effectively and professionally with all levels of management
• Familiarity with legal terminology
• Prolonged sitting and computer use are required

Company Overview