Jaxen Grey is a modern menswear retailer focused on delivering a personalized shopping experience. The E-Commerce & Brand Experience Associate is responsible for supporting both digital and in-store experiences, ensuring brand consistency and optimizing customer interactions across various platforms.
Responsibilities
- Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices
- Support site experience optimization to improve conversion, usability, and overall customer experience
- Assist in executing digital merchandising and product presentation
- Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experience
- Resolve order issues, returns, and customer support needs in a timely and professional manner
- Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards
- Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic
- Engage with customers and build community across social platforms
- Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements
- Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards
Skills
- Passion for men's fashion, retail, and brand experience
- Strong attention to detail with a creative eye for design, aesthetics, and brand presentation
- Experience working with e-commerce platforms (Shopify preferred)
- Strong communication skills with a customer-first mindset
- Ability to manage multiple priorities across digital and in-store responsibilities
- Comfort working in a fast-paced, evolving environment
- Self-motivated with a proactive approach to problem-solving
- Ability to adapt to changing priorities and business needs
- Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience
Benefits
- Bonus incentives based on performance
- Medical, dental, and vision insurance plans
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Paid Time Off (PTO) based on full-time employment
- 30% employee discount on merchandise and in-store incentives
- Ongoing opportunities for internal advancement and professional growth
Company Overview
Jaxen Grey is a space for brands, customers, and stylists to interact, share their passions, and embark on a journey together. It was founded in 2019, and is headquartered in Minneapolis, Minnesota, US, with a workforce of 51-200 employees. Its website is http://www.jaxengrey.com.