Blue Cross and Blue Shield of Vermont is looking for an Enrollment Services Analyst to join our Enrollment Services team. The role involves providing exceptional customer service, maintaining enrollment records, and collaborating with various departments and external vendors.
Responsibilities
- Provide outstanding customer service with first call resolution and must maintain excellent relationships with our non-group, group customers as well as brokers and vendors
- Maintain a high level of quality by entering new individual membership enrollment and all subsequent group and membership changes to the system
- Maintain regular contact with other departments across divisional as well as external vendors
Skills
- High school graduate or equivalent with 1-3 years of either office bookkeeping experience, balance sheet account reconciliation, or insurance experience
- Computer literacy and strong typing skills
- Proven ability to multitask, problem solve, and work independently
- Excellent communication and interpersonal skills, customer-oriented, and patience
- Prior Customer service experience
Benefits
- Health insurance (including vision)
- Dental coverage (free to employees)
- Wellness Program
- 401(k) with employer match + automatic employer contribution
- Life Insurance
- Disability Insurance
- Combined time off (CTO) – 20 days per year + 9 paid holidays
- Tuition Reimbursement
- Student Loan Repayment
- Dependent Caregiver Benefits
Company Overview
Located on a scenic hillside in the central Vermont community of Berlin, Blue Cross and Blue Shield of Vermont has been a primary part of Vermont’s health care system for more than 30 years, providing thousands of Vermonters with health benefits and services. It was founded in 1941, and is headquartered in Washington, Vermont, USA, with a workforce of 201-500 employees. Its website is http://www.bcbsvt.com.