Acrisure Innovation is a global fintech leader that empowers businesses and individuals with innovative solutions. They are seeking an Entry Level Customer Success Manager to help Agency Partners leverage their technology stack and ensure customer success through training, support, and relationship building.
Responsibilities
- Drive Adoption & ROI: Help Agency Partners use Acrisure’s technology ecosystem effectively
- Educate & Enable: Deliver onboarding programs, training sessions, and learning content that simplify complex tools
- Support & Troubleshoot: Assist with technical issues, escalate bugs, and collaborate with internal teams to resolve challenges quickly
- Build Relationships: Foster trust and long-term partnerships with Agency Partners
- Collaborate Cross-Functionally: Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs
- Measure Success: Track adoption, usage, and satisfaction of metrics to ensure impact
Skills
- Bachelor's degree or 1–2 years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles
- Strong communication and problem-solving skills
- Passion for technology and helping customers succeed
- Ability to learn quickly and adapt in a fast-paced environment
- Basic proficiency in Microsoft Office or Google Workspace; familiarity with CRM tools is a plus
Benefits
- Comprehensive training and mentorship to help you succeed.
- Clear career growth paths within Customer Success and Product Enablement.
- Collaborative and supportive team environment.
- Competitive salary and benefits package.
Company Overview
Acrisure Innovation is part of a fast-paced, AI-driven fintech company and builds cutting-edge solutions to disrupt the insurance and financial services industry. It was founded in 2020, and is headquartered in Austin, Texas, US, with a workforce of 51-200 employees. Its website is http://www.acrisure.com.