At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a key member of our team, you'll play a vital role in providing top-notch support to our guests, ensuring their travel dreams come true. If you're passionate about delivering world-class customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading travel and hospitality company that's dedicated to providing unforgettable experiences for our guests. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the travel industry. Our team is made up of passionate individuals who share a common goal: to make a lasting impact on our guests' lives.
**Responsibilities**
As an Air Customer Service Agent, you'll be responsible for providing exceptional support to our guests, travel agents, and airlines. Your key responsibilities will include:
* Answering phone calls, chat messages, and emails in a timely and professional manner, resolving air-related issues and providing accurate information to our guests.
* Amending major schedule changes, performing ticketing activities, and ensuring that all air tickets are issued correctly.
* Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares.
* Realigning pricing within PNR to collect additional money outside of final payment.
* Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report.
* Assigning ancillary services to guests when requested.
* Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation.
* Researching air schedules booked for crew outside of budget.
* Processing last-minute crew changes in regards to air accommodations.
* Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed.
* Communicating effectively with customers, co-workers, and management to reduce communication-related work errors.
* Consistently delivering on commitments to external and internal customers to drive customer satisfaction.
* Demonstrating commitment through behaviors and performance that are aligned with our core values.
* Exhibiting integrity, fairness, and professionalism in everyday conduct.
**Additional Responsibilities**
* Answering phone calls, chats, and emails from guests, travel agents, and airlines.
* Working shipboard email inboxes.
* Helping guests and travel agents with enroute issues.
* Supporting and upholding our Culture Essentials.
* Performing other duties as assigned by leadership.
**Requirements**
* Experience in the travel and hospitality industry, preferably in a high-volume call center.
* Proficiency in Microsoft Word, Excel, and Outlook.
* Excellent phone and customer service skills.
* Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management.
* Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing.
* Must be legally authorized to work in the United States. arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
**What You Can Expect**
* Cruise and travel privileges for you and your family.
* Health benefits.
* 401(k).
* Employee Stock Purchase Plan.
* Training & Professional Development.
* Tuition & Professional Certification Reimbursement.
* Rewards & Incentives.
* Base Hourly Range: $15.91 to $21.49. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely.
**Our Culture**
At arenaflex, we're committed to creating a culture that's stronger together. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We're proud to be an equal opportunity employer and welcome applications from diverse candidates.
**Why Join arenaflex?**
* Be part of a dynamic and innovative team that's shaping the future of travel.
* Enjoy a comprehensive benefits package that includes health insurance, 401(k), and employee stock purchase plan.
* Develop your skills and career through our training and professional development programs.
* Take advantage of our tuition and professional certification reimbursement program.
* Enjoy cruise and travel privileges for you and your family.
* Work in a fast-paced and exciting environment that's always challenging and rewarding.
**How to Apply**
If you're ready to take your career to new heights, apply now to join our team as an Air Customer Service Agent. Don't miss this opportunity to be part of a dynamic and innovative team that's shaping the future of travel. Apply now and take the first step towards a rewarding and challenging career with arenaflex.