Are you a highly motivated and customer-focused individual with excellent Spanish language skills? Do you enjoy working in a dynamic and fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex as a Bilingual Benefits Customer Service Representative!
**About arenaflex**
arenaflex is a leading global company that provides innovative solutions to help individuals and families navigate the complexities of health care and pension plans. Our mission is to deliver exceptional customer service and support to our clients, and we're looking for talented individuals like you to join our team.
**The Role**
As a Bilingual Benefits Customer Service Representative, you will have the rewarding opportunity to help our Spanish and English client members through the enrollment process, and when making updates to their health care and/or pension plans. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period).
**Key Responsibilities**
* Quickly build rapport and respond to Spanish-speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message
* Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls
* Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
* Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
* Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
* Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
* Maintain and document complete and accurate call and case notes in English in a professional manner
* Regularly participate in team meetings and training
* Perform other duties as assigned
**Requirements**
* MUST have excellent Spanish language skills
* MUST have ability to move seamlessly between Spanish and English calls
* MUST have the ability to translate Spanish calls into grammatically correct English call notes
* Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
* Ability to work in a structured environment - adhere to posted work schedule and
* High-level attention to detail, multi-tasking, and ability to organize work
* Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
* Ability to work autonomously in a self-paced, self-motivated team environment
* Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors via chat
* Ability to understand and follow oral and written instructions
* Ability to type 30 words a minute
* Experience working in a customer service environment
* High School degree required
**Preferred Qualifications**
* Associate or bachelor's degree nice to have
* Working knowledge of health and welfare and/or defined benefit pension plans
* Experience working in a call center environment
**What We Offer**
* Competitive compensation and benefits package
* Opportunity to work from home in a flexible and dynamic environment
* Comprehensive training and development program to help you succeed in your role
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Career growth opportunities and professional development
**How to Apply**
If you're a motivated and customer-focused individual with excellent Spanish language skills, we encourage you to apply for this exciting opportunity. Please visit our website at [https://www.toptalents.com/wtw](https://www.toptalents.com/wtw) to submit your application.
**Apply Now and Take the First Step Towards a Rewarding Career with arenaflex!**