Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Do you possess impressive communication skills, empathy, and a willingness to help others? Are you passionate about delivering a positive experience for every customer? If so, we invite you to join our team at arenaflex, a leading provider of outsourced business processing solutions, as a Bilingual Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a Continuum Global Solutions LLC company that operates as a separate subsidiary under Continuum Global Solutions, LLC. Our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.
**Join Our Team Today!**
We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Healthcare Customer Service Representative. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks. You will be responsible for supporting inbound calls from US-based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and prescription plan/coverage.
**Responsibilities:**
* Answer inbound calls in both English and Spanish from US customers and address questions & concerns regarding their healthcare benefits. (Training will be conducted in English)
* Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
* Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
* Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services.
* Utilize client-specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
* Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
* Empathize and resolve concerns to simplify the customer's healthcare experience
* Navigate through multiple computer applications with speed & accuracy
* Adapt to learn new call types when business needs change & flex support in those areas
**Work at Home Requirements:**
* High-Speed Internet With At Least 25 Mbps Download Speed & 15 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
* Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
* Dedicated, Quiet, & Secured Workspace with No Distractions
* A USB Wired Headset with Noise Canceling Microphone
**Additional Requirements:**
* 18+ Years & High School diploma or its equivalent
* Must be fluent in both English & Spanish
* Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
* Medicare and/or Medicaid experience would be a plus
* Exceptional customer service, active listening, and verbal and written communication skills
* High computer proficiency and navigation of multiple applications
* Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
* Professional Positive Attitude & Courteous Telephone Etiquette
* Customer-focused personality and a desire to help people
**Benefits & Perks:**
* Bi-lingual Spanish $16 per hour + Overtime during peak needs
* Access up to 50% of your pay immediately after your shift
* Health Insurance (Medical, Dental, Vision) & Other Benefits
* Pet Insurance
* Paid, Virtual Training
* Remote work environment
* Opportunity for Professional Development
**Why Join arenaflex?**
* Work from the comfort of your own home with a dedicated, quiet, and secured workspace
* Enjoy a competitive hourly rate and access to overtime pay
* Receive comprehensive health insurance and other benefits
* Participate in paid, virtual training to enhance your skills and knowledge
* Take advantage of opportunities for professional growth and development
* Join a dynamic and supportive team that values customer satisfaction and employee well-being
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application.
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
**Important Notice:**
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to
[email protected].