At arenaflex, we're committed to making a positive impact on people's lives through better health and well-being. As a leading retail pharmacy and healthcare company, we're seeking an experienced and compassionate Call Center Representative to join our team. This is a unique opportunity to work from home, providing exceptional patient care and support while utilizing your skills in data entry and patient enrollment.
**About arenaflex**
arenaflex is a leading healthcare company with a rich legacy of focusing on communities. We're proud to be a part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Coalition, Inc. (Nasdaq: WBA). Our mission is to make more joyful lives through better health, and we're committed to delivering high-quality products and services to our customers. With over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, we serve almost 10 million customers every day.
**Job Summary**
As a Call Center Representative at arenaflex, you'll play a vital role in providing exceptional patient care and support while working from home. Your primary responsibilities will include:
* Performing information section and patient enrollment tasks, adhering to state and government guidelines
* Answering high-volume client requests, working under direct supervision
* Observing guideline working methods and performing obligations as per arenaflex strategies and methodology
* Utilizing arenaflex systems to gather patient and medication data
* Handling patient medicine demands within HIPAA guidelines and entering top-off orders for handling
* Investigating to gather missing medication data, deciphering clinical shorthand forms (SIG codes), and settling all information section-related special cases
* Handling correspondence to patients (inbound calls, visits, messages) and settling outbound decisions to prescribers and patients depending on the situation
* Settling Outsider Oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling as indicated by individual arrangement necessities
* Providing support to pharmacists, both those in the office and those in different areas
* Recognizing and conveying issues to senior-level staff as fitting
**Essential Qualifications**
* High school certificate or GED
* Essential level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online)
* Essential web search tools skills (e.g., opening a program, composing in URLs in the right area, using a web search engine, bookmarking a webpage, exploring using back/forward/stop buttons, and completing forms online)
* Middle-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
* Ability to communicate in writing and verbally
* 18 years old or older
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment
* At least 1.5 years as a pharmacy technician with a certification/enrollment by the state as conceded by the State Board for Pharmacy or broadly recognized certification office
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
* Halfway to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
* Familiarity with Spanish and English
**What We Offer**
* Competitive hourly rate of $25-$35 per hour
* Opportunity to work from home in a dynamic and supportive environment
* Comprehensive training and development programs to enhance your skills and knowledge
* Collaborative and inclusive team environment
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**How to Apply**
If you're a motivated and compassionate individual with a passion for delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application and join our team at arenaflex.