Introduction to blithequark
blithequark is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As an integrated healthcare leader, blithequark aims to create more happy lives through better health. With a strong presence in the US retail pharmacy and healthcare sectors, blithequark operates almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. blithequark pharmacists play a vital role in the US healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.
Job Overview
As a Call Center Representative at blithequark, you will be responsible for performing information section and patient enrollment, handling high-volume customer requests, and utilizing pharmacy systems to retrieve patient and medication data. You will work under direct supervision and follow established guidelines and procedures to ensure compliance with organizational policies and techniques. Your duties may vary depending on the assigned division, but your primary focus will be on providing exceptional customer service and support to patients, prescribers, and other stakeholders.
Key Responsibilities
- Utilize blithequark's prescription data entry methodology and rules to process new patient enrollments by entering information into a suitable system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing prescription data and interpret clinical abbreviations (SIG codes).
- Resolve all data entry-related exceptions.
- Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients on a case-by-case basis.
- Resolve Third-Party Rejections by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
- Make phone calls to payers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
- Provide support to Pharmacists, both those in the office and those in different locations.
- Identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
To be successful in this role, you must have:
- High School Diploma or GED.
- Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print documents, and access information online).
- Basic web browser skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
- Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Ability to communicate effectively in writing and verbally.
- Must be at least 18 years old.
Preferred Qualifications
While not required, the following qualifications are preferred:
- At least 1 year of pharmacy technician experience in a retail or call center environment.
- At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board for Pharmacies or nationally recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
- Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Fluency in Spanish and English.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have opportunities to learn and develop new skills, including:
- Pharmacy operations and systems.
- Customer service and communication techniques.
- Data entry and management.
- Problem-solving and conflict resolution.
We also offer a range of training programs and resources to support your career advancement, including mentorship, coaching, and professional development opportunities.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on values of respect, empathy, and teamwork, and we strive to create a workplace where everyone feels valued, supported, and empowered to succeed. As a Call Center Representative, you will be part of a dynamic and diverse team that is passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers.
Compensation, Perks, and Benefits
We offer a competitive salary range of $25-$35 per hour, as well as a range of benefits and perks, including:
- Comprehensive health insurance.
- Retirement savings plan.
- Employee discounts and rewards.
- Opportunities for career advancement and professional development.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team as a Call Center Representative at blithequark. With a strong commitment to our employees and a positive and inclusive work environment, we offer a rewarding and challenging career path that can help you achieve your goals and make a positive impact on the lives of our patients and customers. Apply now to take the first step towards a fulfilling and successful career with blithequark!
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