**Job Summary:**
arenaflex is seeking an experienced and customer-focused Pharmacy Technician to join our team as a Customer Care Representative. This is a remote position that requires a strong passion for delivering exceptional customer service, a thorough understanding of pharmacy services, and the ability to work effectively in a fast-paced environment. As a Customer Care Representative, you will be the primary point of contact for customers, providing information, resolving issues, and ensuring that all interactions are handled promptly, efficiently, and accurately.
**About arenaflex:**
arenaflex is a leading healthcare solutions provider dedicated to delivering high-quality services to our customers. We are committed to creating a positive and supportive work environment that fosters growth, innovation, and excellence. Our team is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team.
**Responsibilities:**
As a Customer Care Representative, you will be responsible for:
* Answering customer inquiries and resolving issues in a timely and professional manner
* Maintaining accurate records of customer interactions and transactions
* Checking to ensure that appropriate changes were made to resolve customers' problems
* Contacting customers to respond to inquiries or to notify them of investigation results
* Meeting customer satisfaction targets and performance goals as set by supervisor
* Handling medium to large call volumes on a consistent basis
* Responding to customers via phone or internet
* Handling authorizations and overrides for emergent fill medication for veterans as well as Marshal inmates
* Generating faxes and emails
* Updating requested doctors to POC lists
* Updating requested formulary changes
* Setting up and updating new clinics for the VA
* Assisting Account Managers with new pharmacy USM detainee RX program
* Medical claim questions
* Contacting jail facilities to get verification on inmates
* USMS support (eligibility, PA's, and record changes)
* Clarifying information on formulary for the VA
* Handling prior authorizations from VA Pharmacy and rejections from retail pharmacy
* Training of new staff
* Performing other job-related duties as assigned
**Qualifications:**
To be successful in this role, you will need to possess:
* Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
* Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error-free within company policies and guidelines
* Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours
* Detail Oriented - Ability to pay attention to the minute details of a project or task
* Organized - Possessing the trait of being organized or following a systematic method of performing a task
* Job Knowledge - Knowledge of job and policies/procedures that apply to one's job
* Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
* Working Under Pressure - Ability to complete assigned tasks under stressful situations
* Judgment - The skill of judgment looks at the ability of the individual to form sound opinions or make decisions by evaluating available information
* Communication, Oral - Ability to communicate effectively with others using the spoken word
* Customer Oriented - Ability to take care of the customers’ needs while following company procedures
* Accountability - Ability to accept responsibility and account for his/her actions
* Relationship Building - Ability to effectively build relationships with customers and co-workers
* Time Management - Ability to utilize the available time to organize and complete work within given deadlines
* Communication, Written - Ability to communicate in writing clearly and concisely
* Friendly - Ability to exhibit a cheerful demeanor toward others
* Interpersonal - Ability to get along well with a variety of personalities and individuals
* Empathetic - Ability to appreciate and be sensitive to the feelings of others
**Preferred Skills & Abilities:**
* High School graduate - required
* One to three years related experience in a pharmacy environment or pharmacy customer service center
* Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook
* (CPhT) TX - Pharmacy Technician Certification required at hire
* Ability to fluently speak, read, and write in English
* Bilingual (Spanish) is a plus but not required
* A thorough, dependable, detail-oriented approach to work with excellent communication skills
* Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience
* Knowledge of pharmacy services preferred
* Knowledge of Federal section healthcare preferred
* Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles
**Work Environment:**
This is a remote position that requires a quiet and dedicated workspace. You will need to have a reliable internet connection and a computer or laptop to perform your duties. The working environment is generally favorable, with standard office equipment available.
**Compensation & Benefits:**
arenaflex offers a competitive salary range of $21.00 to $23.00 per hour, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth, innovation, and excellence.