At arenaflex, we're dedicated to setting the standard for customer-first service, and we're looking for exceptional individuals to join our team. As a Customer Care Professional, you'll be the face of our company, creating positive interactions with our customers every day. From curating unique travel or lifestyle experiences to helping customers with their reward redemption needs, you'll have the opportunity to grow your skills through industry-leading training and ongoing coaching.
**About arenaflex**
arenaflex is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We believe that with the right backing, people and businesses have the power to progress in incredible ways. Our company values integrity, teamwork, and a passion for delivering exceptional customer experiences. We're proud to be a leader in the industry, and we're looking for talented individuals to join our team.
**How You'll Make an Impact**
As a Customer Care Professional, you'll play a critical role in helping propel your team and its business partners to success. Your responsibilities will include:
* Delivering extraordinary service on inbound calls in a fast-paced, structured customer care environment by following our Customer First philosophy
* Consulting with card members to understand their needs and tailor unique solutions for each customer, reinforcing the benefits of card membership, providing relevant product offers that deepen customer engagement and result in measurable value for our card members
* Continuously improving on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
* Addressing general and account-specific customer inquiries; providing clear and concise information and updating customer account information, as needed
* Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
* Meeting and exceeding performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations, and productivity targets
**Preferred Qualifications**
We're looking for individuals who are passionate about building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication. If you have:
* Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty
* Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
* Passion for consultative sales, recommending products or solutions tailored to each customer
* Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations
* Ability to adapt communication style to a wide variety of personalities and situations
* Commitment to implementing feedback as a means to achieving individual and team performance goals
* Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy
* Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day
**Additional Requirements**
* Flexibility to work anytime between 6:00am-2:00am, including weekends
* High school diploma or equivalent required; bachelor's degree preferred
* Workplace Flexibility: Full time. Shift flexibility requirements
* Location: SUNRISE, FLORIDA
**Compensation and Benefits**
We offer a competitive hourly pay range of $20.00 to $21.65, plus bonus and benefits. Our benefits package includes:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**About Our Culture**
At arenaflex, we're committed to creating a culture that values diversity, equity, and inclusion. We believe that everyone deserves to feel seen, heard, and valued. Our culture is built on the principles of teamwork, integrity, and a passion for delivering exceptional customer experiences. We're proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and building customer loyalty, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits. We can't wait to hear from you!
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