Introduction to AT&T and Our Mission
At AT&T, we are pioneers in making connections and have been innovating since Alexander Graham Bell invented the telephone and founded our company nearly 150 years ago. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. We are committed to creating connections that change the world, and we are looking for talented individuals to join our team as a Customer Sales and Service Call Center Representative.
Job Overview
As a Customer Sales and Service Call Center Representative, you will be the voice of AT&T, providing exceptional customer service and sales support to our customers. This hybrid role will require you to work in our call center located at 826 Eastpark Drive, Grayson, KY 41143, 3-4 days a week and remotely from home 1-2 days a week. You will be responsible for handling inbound customer calls, chats, emails, and other types of customer interactions, providing solutions to prospective and existing customers, and driving sales growth.
Key Responsibilities
- Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
- Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
- Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
- Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
- Work in a fast-paced, inbound contact environment that handles a high volume of customer interactions
- Use multiple tools and systems to resolve various service, billing, and payment inquiries and maintain customer records
- Simplify the explanation of customer bills, rate plans, and features of AT&T's products and services
- Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues
Essential Qualifications
To be successful in this role, you will need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
- Occasional overtime may be required
- Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work
- Ability to participate in workspace audits and comply with organizational security and compliance standards
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in sales or customer service in the telecommunications industry
- Knowledge of AT&T's products and services
- Experience working in a fast-paced, inbound contact environment
- Strong communication and problem-solving skills
- Ability to work in a team environment and adapt to changing situations
Skills and Competencies
To excel in this role, you will need:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Ability to simplify complex information and communicate effectively with customers
- Strong sales and customer service skills
- Ability to work independently and as part of a team
Career Growth Opportunities and Learning Benefits
At AT&T, we are committed to helping our employees grow and develop in their careers. As a Customer Sales and Service Call Center Representative, you will have access to:
- Paid training and additional resources to support your success in your new role
- Opportunities to learn about the latest technology, devices, and products and services
- Career advancement opportunities within the company
- Tuition reimbursement program
- Extensive employee wellness programs
Work Environment and Company Culture
At AT&T, we are proud of our diverse and inclusive workplace culture. As a Customer Sales and Service Call Center Representative, you will be part of a team that values:
- Collaboration and teamwork
- Innovation and creativity
- Customer focus and satisfaction
- Diversity and inclusion
- Community involvement and volunteerism
Compensation, Perks, and Benefits
As a Customer Sales and Service Call Center Representative, you will be eligible for:
- Competitive salary and uncapped commissions for sales goals
- Medical, dental, and vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid time off and holidays
- Employee discounts on AT&T products and services
- Extensive employee wellness programs
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Sales and Service Call Center Representative role at AT&T. With our commitment to innovation, customer satisfaction, and employee growth and development, we are confident that you will find a fulfilling and successful career with our company.
Apply Today!
Don't miss this opportunity to join our team and start your career as a Customer Sales and Service Call Center Representative. Apply today and take the first step towards a rewarding and challenging career with AT&T.
Apply Now