At arenaflex, we're passionate about creating a world-class customer experience that sets us apart from the rest. As an Experienced Customer Service Associate, you'll play a vital role in delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations. If you're a people person with a passion for helping others, we want to hear from you!
**About arenaflex**
arenaflex is a leading retail organization dedicated to providing innovative solutions and exceptional customer experiences. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a common goal: to make a positive impact on our customers' lives.
**Key Responsibilities**
As an Experienced Customer Service Associate, you'll be responsible for:
* Delivering a distinctive and delightful customer experience, ensuring every interaction is positive and memorable
* Registering sales on assigned cash register, providing customers with courteous, friendly, and efficient checkout service
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
* Processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Implementing Company asset protection procedures to identify and minimize profit loss
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Completing resets and revisions as directed
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
* Completing special assignments and other tasks as assigned
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications**
* Prefer six months of experience in a retail environment
* Prefer to have prior work experience with arenaflex
* Prefer to be fluent in reading, writing, and speaking English (except in Puerto Rico)
* Requires willingness to work flexible schedule, including evenings and weekend hours
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 25 pounds and stand for long periods
* Basic computer skills and knowledge of store systems and equipment
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their skills. As an Experienced Customer Service Associate, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive and collaborative work environment
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is comprised of talented individuals from diverse backgrounds and perspectives, and we're committed to creating a work environment that's welcoming and inclusive for all. As an Experienced Customer Service Associate, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Hourly rate: $15.49 - $18
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Employee discounts and perks
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as an Experienced Customer Service Associate at arenaflex.