At arenaflex, we're on a mission to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a Customer Service Associate, you'll be the first point of contact for our customers, providing exceptional support and resolving queries in a timely and professional manner.
**About arenaflex**
arenaflex is a global leader in the entertainment industry, known for its iconic brands and commitment to innovation. Our Customer Service team is a critical part of our business, and we're looking for talented individuals who share our passion for delivering exceptional customer experiences.
**Role Overview**
As a Customer Service Associate, you'll be responsible for providing support to our customers through phone, chat, and email. You'll use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. You'll work variable hours to match when customers need us most, including late evening and day shifts. You'll be required to work a minimum of 40 hours per week, with the possibility of overtime as needed.
**Key Responsibilities**
* Provide exceptional customer support through phone, chat, and email
* Use a variety of tools to navigate, research, and review solutions
* Communicate effectively with customers to resolve queries and prevent issues
* Work variable hours to match customer demand, including late evening and day shifts
* Meet or exceed performance targets and quality standards
* Participate in ongoing training and development to improve skills and knowledge
**Qualifications and Requirements**
* Minimum age: 18 years old
* Right to work in The Netherlands
* Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
* Experience working with a computer
* Availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
* Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)
* Initial four weeks availability for full-time training (paid)
* Quiet, distraction-free workspace (dedicated office space with a desk and chair)
* Minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI)
**Strengths and Skills**
* Hard-working, articulate, and detail-oriented
* Friendly and customer-focused in every situation
* Ability to learn quickly and embrace change
* Comfortable multi-tasking in a high-energy environment
* Strong problem-solving skills and ability to think critically
* Excellent communication and interpersonal skills
**Benefits and Perks**
* Competitive hourly rate of 15.50 per hour
* Up to 800 relocation allowance (for overseas applicants only)
* Salary increase after 6 months tenure
* Life insurance
* Internet allowance
* Disney employee discount
* Lifestyle benefits and retail discounts through our arenaflex Extras program
* Expert training and ongoing opportunities to learn more and develop your skills
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and perks, including:
* Ongoing training and development opportunities
* Flexible working hours and remote work options
* Competitive compensation and benefits package
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! To apply for this role, please click on the link below to start the application process.
You'll need to allow 1-2 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible. If you're selected to move forward, your Swedish language skills will be assessed.
If successful, we will contact you about next steps!