At arenaflex Home Appliance, we pride ourselves on providing top-notch customer service, and we're looking for a talented Customer Service Coordinator to join our team. As a family-owned business with over 60 employees, we've been Medina County's Best of the Best – Appliance Store for 16 years in a row. Our commitment to excellence has earned us a loyal customer base, and we're excited to grow our team with the best candidates who share our passion for delivering exceptional customer experiences.
**About arenaflex Home Appliance**
arenaflex Home Appliance has been a trusted name in the community since 1962, specializing in appliance sales, installation, and service. Our two retail locations, parts & distribution center, and team of install, delivery, and service staff work together to provide unparalleled customer service. We're proud of our reputation for excellence and are committed to continuing our legacy of quality and customer satisfaction.
**Customer Service Coordinator Role**
As a Customer Service Coordinator at arenaflex Home Appliance, you'll play a vital role in ensuring our customers receive the best possible experience. Your responsibilities will include:
Key Responsibilities:
- Create a great customer experience by offering outstanding customer service.
- Answering/transferring phones on multi-line phone system.
- Solving customer issues by scheduling service appointments.
- Accurate finalizing of service tickets by applying parts used and documenting service technician’s diagnosis.
- Communicate with customers regarding part orders, appointments, and service follow-up.
- Team player - work with support, sales, service, installation, and delivery staff to ensure that the customer receives the best experience possible.
- Other duties as assigned.
**Customer Service Coordinator Requirements**
To succeed in this role, you'll need:
Essential Qualifications:
- Outgoing personality with exceptional customer service skills and can-do attitude.
- Effective verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Experience with multi-line phone system.
- Acute attention to detail and follow-up of issues.
- Thrives in a team and results-driven environment.
- Knowledge of Microsoft Word, Excel, and Outlook.
**Preferred Qualifications:**
* Previous experience in a customer-facing role
* Familiarity with CRM software
* Strong problem-solving skills
* Ability to work in a remote environment
**Benefits & Perks**
As a valued member of our team, you'll enjoy:
Benefits & Perks:
- Earn up to 5 weeks paid vacation
- Paid Holidays
- 401(k) Matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Referral Program
**Compensation & Work Environment**
* Full-time position with weekend availability required
* Pay: $17.50 an hour
* Eligible for bonus and/or profit sharing
* Location: 2968 Nationwide Parkway, Brunswick, Ohio 44212
* Work setting: Remote work from home after training period
* Training Location: Brunswick, OH 44212
**Career Growth Opportunities & Learning Benefits**
At arenaflex Home Appliance, we're committed to helping our employees grow and develop their skills. You'll have access to:
* Ongoing training and development opportunities
* Mentorship from experienced team members
* Opportunities for advancement within the company
* A supportive and collaborative work environment
**Join our Team!**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!