Join arenaflex, a leading healthcare company, and make a difference in the lives of our Medicaid members and providers. As a highly skilled Customer Service Representative, you will be the face of arenaflex, delivering exceptional service and support to our customers every time. With a strong focus on customer satisfaction and a commitment to excellence, we are seeking talented individuals like you to join our team and help us achieve our mission to bring our heart to every moment of health.
**About arenaflex**
arenaflex is a healthcare company driven by a purpose to deliver enhanced human-centric healthcare for a rapidly changing world. We strive to make a positive impact on the lives of our customers and communities, and we need talented individuals like you to help us achieve our mission. With a strong commitment to innovation, quality, and customer satisfaction, we are dedicated to providing exceptional healthcare services to our members and providers.
**Position Summary**
As a Customer Service Representative, you will be responsible for providing telephone assistance to Aetna Medicaid members and providers, addressing a range of inquiries, including eligibility, provider changes, and requests for ID cards. You will be working from home, utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted), and will be provided with company-provided equipment and comprehensive training.
**Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, and more
* Utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi not permitted)
* Company-provided equipment and comprehensive training
* Training Schedule: 8:30 AM - 5:00 PM EST, Monday through Friday (first 6 weeks)
* Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
**Requirements**
To be successful in this role, you will need to:
* Commute to the office in Charleston, WV when unable to work from home due to technical issues
* Possess excellent communication skills (oral and written) with the ability to meet performance standards, attendance requirements, and call quality goals
* Be self-sufficient and able to work from home
**Preferred Qualifications**
While not required, we prefer candidates with:
* Experience working remotely in a call center setting
* Knowledge of Medicaid and Medicare
**Education**
A high school diploma or equivalent is required for this role.
**Pay Range**
The pay range for this role is $17.00 - $25.15 per hour, dependent on experience, education, and location.
**Benefits**
arenaflex offers a comprehensive benefits package, including:
* Medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan
* Short-term and long-term disability benefits
* Paid Time Off (PTO) and paid holidays
**Why Join arenaflex?**
At arenaflex, we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits and perks, including:
* Comprehensive training and development opportunities
* Collaborative and dynamic work environment
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
* A commitment to diversity, equity, and inclusion
**How to Apply**
If you're passionate about delivering exceptional customer service and making a difference in healthcare, we encourage you to apply now! To apply, please visit our website at [insert link] or email your resume and cover letter to [insert email]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.