**Join the arenaflex Team and Shape the Future of Insurance**
At arenaflex, we're dedicated to creating a workplace that's as unique as our employees. Our Dallas Regional Office in Frisco, TX is seeking a talented Customer Service Representative to join our Claims team. As a key member of our team, you'll play a vital role in assisting customers with our claims process related to total losses. With a focus on delivering exceptional customer service, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
**About arenaflex**
arenaflex is a leading insurance company that's been serving America's oldest mutual insurer of automobiles for over [number] years. As a direct national writer, we offer a range of insurance products, including home, marine, and umbrella insurance. Our mission is to create peace of mind and build enduring relationships with our loyal policyholders. With thousands of employees nationwide, we're committed to fostering a culture of excellence, innovation, and teamwork.
**Responsibilities**
As a Customer Service Representative - Claims (Total Loss) at arenaflex, you'll be responsible for:
* Providing exceptional customer service to our policyholders and claimants
* Assisting customers with new and existing claims via telephone, ensuring a seamless and efficient claims process
* Processing letters to those involved in the claims process, maintaining accurate and up-to-date records
* Issuing payments to insureds, claimants, and vendors, ensuring timely and accurate disbursements
* Adjusting losses for a variety of claims, excluding bodily injury, with a focus on accuracy and attention to detail
**Job Requirements**
To succeed in this role, you'll need:
* A high school diploma or equivalent education
* Previous customer service experience, with a proven track record of delivering exceptional service
* Excellent interpersonal and communication skills, with the ability to build rapport with customers and colleagues
* Previous insurance background is a plus, but not required
* After hire, you'll be required to obtain a state insurance license and meet continuing education requirements to maintain your license (comprehensive training will be provided)
**Perks and Benefits**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Some of the perks and benefits you can expect include:
* Paid vacation, holidays, and sick days
* Competitive salaries and exceptional benefits
* Generous leave programs, including paid parental bonding leave
* Medical, dental, vision coverage, short- and long-term disability, and life insurance
* Student Loan Repayment and Tuition Reimbursement programs
* Fitness and wellness reimbursement
* Generous retirement benefits
* Employee community involvement
* Strong relationships, lifelong friendships
* Opportunities for advancement in a successful and growing company
**Work Environment and Company Culture**
Our Dallas Regional Office is a dynamic and supportive environment that fosters collaboration, innovation, and growth. As a Customer Service Representative - Claims (Total Loss), you'll have the opportunity to work from home up to two days a week once trained to work independently. Our company culture is built on the principles of creating peace of mind and building enduring relationships with our policyholders, employees, and communities.
**Compensation**
Our starting annual salary for this position is $41,053, and may be negotiable based on level of experience and applicable licenses within the Property and Casualty Industry.
**Equal Opportunity Policy**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who are authorized to work in the United States without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process.
**Note:** arenaflex conducts background checks, which include a review of criminal, educational, employment, and social media histories. If the role involves use of a company vehicle, a motor vehicle or driving history report will also be conducted. Qualified applicants with arrest or conviction records will be considered for employment.