Introduction to arenaflex
arenaflex is a dynamic and innovative company that values customer satisfaction above all else. We are committed to providing our customers with an unparalleled experience, and we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative at arenaflex, you will be responsible for delivering exceptional service to our customers, resolving their queries, and ensuring that their needs are met in a timely and efficient manner.
Job Summary
The Customer Service Representative role at arenaflex is a challenging and rewarding position that requires a unique blend of technical, communication, and problem-solving skills. As a key member of our customer-facing team, you will be responsible for performing a wide range of duties, including processing orders, responding to customer inquiries, and resolving complex issues. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Customer Service Representative at arenaflex, your key responsibilities will include:
- Processing orders in a fast-paced environment, ensuring accuracy and attention to detail
- Entering orders in our ERP system via inbound calls, emails, chat, and SMS, and providing knowledgeable answers to customer inquiries about products, pricing, and inventory availability
- Helping customers navigate our website and place orders online, and working with internal departments to meet customer needs
- Resolving product returns, shipping inquiries, and order status questions, and developing and maintaining strong customer relationships through effective communication and relationship-building skills
- Anticipating, identifying, and managing potential problems, and proactively seeking solutions to ensure customer satisfaction
- Reviewing customer orders for accuracy, and updating customer order and account information in our ERP system
- Utilizing your expertise as a Super User to conduct training for new hires and refresher training, and providing support to the team as needed
- Answering incoming telephone calls in a courteous and professional manner, and informing customers of prices, shipping dates, anticipated delays, and other relevant information
- Complying with quality assurance metrics, and maintaining files for order-related paperwork in an organized manner
- Handling customer complaints and escalating issues as necessary, and preparing customer reports and soliciting sales of new or additional services
NetSuite Skills
As a Customer Service Representative at arenaflex, you will be required to have advanced NetSuite skills, including:
- Placing orders, issuing RMAs, checking ETAs, accepting payments, creating DTC accounts, and checking price and availability
- Working with reports, email, and financials, and managing back orders and special orders
- Investigating and correcting order issues, and working as a NetSuite tester to identify and resolve system issues
- Managing escalations and providing support to the team as needed
Technical Skills
In addition to your NetSuite skills, you will be required to have a range of technical skills, including:
- Cross-reference expertise, including searching for parts by dimensions and measuring parts
- Ability to read diagrams and explain complex technical information to customers
- Basic knowledge of starting systems and the ability to diagnose repair points over the phone
- Ability to use AEP ERP company websites and cross-references for parts
- Strong problem-solving skills, including the ability to diagnose different symptoms and offer solutions
- Ability to place orders across multiple brands, including J&N and Stens
Drive Organizational Culture
At arenaflex, we are committed to driving a positive and innovative organizational culture. As a Customer Service Representative, you will be expected to:
- Demonstrate a positive attitude and be resourceful in the face of challenges
- Communicate effectively across functional teams, and foster change and innovation
- Have a passion for winning and be committed to delivering exceptional customer service
Education and Qualifications
To be considered for this role, you will need to have:
- A high school diploma, GED, or equivalent experience
- A college degree is preferred, and 5+ years of contact center experience is highly desirable
- Leadership experience and excellent time management and organizational skills
- Strong business acumen and excellent oral and written communication skills
- Ability to work effectively in a team environment and be bilingual (Spanish and/or French) is preferred
Physical Demands and Working Conditions
The physical demands of this role include:
- Talking and hearing, and frequently standing, walking, and using hands to handle or feel
- Reaching with hands and arms, and occasionally lifting up to 30 lbs
- Sitting for prolonged periods, and working in a heated and air-conditioned office environment
Job Type and Pay
This is a full-time role, with a pay range of $18.00 - $20.00 per hour. You will be required to work an 8-hour shift, with a day shift schedule of 9:30 am - 6:00 pm EST, Monday to Friday.
Benefits
arenaflex offers a range of benefits, including:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at arenaflex, you will have the chance to work with a dynamic and innovative team, develop your skills and expertise, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of the arenaflex team and start delivering exceptional customer experiences today!
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