Introduction to Tower Loan and Our Customer Service Team
Tower Loan, one of America's largest privately-owned Consumer Finance companies, has been a trusted lender for over 80 years, providing personal loans, home equity loans, and retail sales financing to our valued customers. At the heart of our success lies our exceptional Customer Service Representatives, who strive to deliver the best experience to our customers, fostering long-term relationships and driving business growth. If you're passionate about providing top-notch customer service, eager to learn, and seeking a career with ample opportunities for advancement, we invite you to join our dynamic team as a Customer Service Representative in DeSoto.
Role Overview and Responsibilities
As a Customer Service Representative with Tower Loan, you will play a vital role in ensuring our customers receive the highest level of assistance and support. Your key responsibilities will include:
- Demonstrating a high level of customer assistance via phone and in-person, addressing queries, and resolving issues efficiently.
- Receiving and recording payments in customer accounts, maintaining accurate records, and ensuring timely updates.
- Marketing to current and former customers over the phone and in-person to promote additional business opportunities and enhance customer engagement.
- Maintaining and securing the cash drawer, performing accounting activities such as balancing and preparing deposits, and ensuring compliance with company policies and procedures.
- Performing office administrative tasks, including checking branch mail, filing, managing office supplies, and other duties as assigned.
- Investigating credit and processing loan applications, adhering to company guidelines and regulatory requirements.
- Collaborating with colleagues to achieve team goals, sharing knowledge, and contributing to a positive and productive work environment.
Essential Qualifications and Skills
To excel as a Customer Service Representative with Tower Loan, you will need:
- A high school diploma or equivalent, demonstrating a strong foundation in education.
- Effective communication and time management skills, enabling you to prioritize tasks, manage multiple responsibilities, and provide exceptional customer service.
- Reliable personal transportation with insurance, allowing you to travel to our DeSoto location as required.
- The ability to stand and sit for long periods, lift and maneuver up to 20 pounds, and perform other physical tasks associated with the role.
- A strong work ethic, a willingness to learn, and a commitment to delivering outstanding customer experiences.
Preferred Qualifications and Attributes
While not essential, the following qualifications and attributes are highly desirable:
- Previous experience in customer service, sales, or a related field, demonstrating your ability to work with customers and drive business growth.
- Basic computer skills, including proficiency in Microsoft Office and other software applications.
- Excellent problem-solving and conflict resolution skills, enabling you to address customer complaints and resolve issues efficiently.
- A strong understanding of consumer finance products and services, or a willingness to learn and develop your knowledge in this area.
- A positive and friendly demeanor, with a strong focus on customer satisfaction and loyalty.
Career Growth Opportunities and Learning Benefits
- A comprehensive training program, designed to equip you with the skills and knowledge necessary to excel in your role.
- Coaching and mentorship from experienced colleagues, providing guidance and support to help you achieve your career goals.
- Opportunities for advancement, including leadership roles and specialized positions, allowing you to progress and develop your career with our company.
- A strong hire-from-within policy, demonstrating our commitment to promoting from within and recognizing the value of our internal talent.
Work Environment and Company Culture
Tower Loan is proud of our positive and inclusive work environment, which is built on the values of respect, integrity, and teamwork. As a Customer Service Representative, you will be part of a dynamic and supportive team, with opportunities to:
- Collaborate with colleagues from diverse backgrounds and experience levels, sharing knowledge and best practices to drive business success.
- Participate in company-wide initiatives and events, promoting a sense of community and social responsibility.
- Contribute to our company's mission and vision, helping to shape the future of consumer finance and make a positive impact on our customers' lives.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A hourly rate of $15, with opportunities for additional pay based on monthly performance.
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement savings and other perks.
- Awards, recognition, and appreciation for outstanding performance, demonstrating our commitment to rewarding and motivating our employees.
- A flexible and supportive work environment, with opportunities for remote work and flexible scheduling.
Conclusion and Call to Action
If you are a motivated and customer-focused individual, looking for a challenging and rewarding career with a leading consumer finance company, we encourage you to apply for the Customer Service Representative role in DeSoto. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a fulfilling and successful career with Tower Loan!
Click the apply button or text "TLJobs" to 601-565-4541 to start your application. We look forward to hearing from you and exploring how you can contribute to our team's success.
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