At arenaflex, we're dedicated to providing exceptional customer experiences that exceed expectations. As a leading retail company, we're committed to fostering a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. Our Contact Center is a high-volume environment that handles over 6 million contacts per year, and we're looking for career-minded, customer-centric individuals who are experienced in providing best-in-class customer service.
**About arenaflex**
arenaflex is a global retail leader that's committed to making a positive impact on people's lives. We're passionate about delivering exceptional customer experiences, and our Contact Center is at the forefront of this mission. With a focus on growth and development, we invest in our associates, providing them with the tools and resources they need to succeed. Our team is highly engaged, and we pride ourselves on exceeding customer expectations, building relationships, and providing individual and team recognition.
**Job Summary**
As a Customer Care Resolution Coordinator at arenaflex, you'll have the opportunity to work from the comfort of your own home while providing exceptional service to our valued customers. You'll take a high volume of incoming calls, chats, and emails from customers, stores, and associates, navigating multiple systems to aid in answering questions and resolving issues. If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you.
**Essential Job Functions**
* Take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
* Communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
* Exceed customer expectations by being punctual, reliable, and dedicated to making a difference.
* Utilize all available resources to resolve issues and answer questions in a timely and efficient manner.
* Collaborate with team members to achieve customer satisfaction and resolve complex issues.
* Participate in ongoing training and development to improve customer service skills and stay up-to-date on arenaflex products and services.
**Requirements**
* Type a minimum of 25 WPM.
* Proficient with Microsoft Office programs (Outlook, Word).
* High school diploma or GED.
* Successful completion of mandatory training.
* Customer service experience.
**Preferred Qualifications**
* Experience working in a high-volume customer service environment.
* Strong communication and problem-solving skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
* Experience with customer relationship management (CRM) software.
* Knowledge of arenaflex products and services.
**Skills and Competencies**
* Excellent communication and interpersonal skills.
* Strong problem-solving and analytical skills.
* Ability to work in a team environment and collaborate with colleagues.
* Strong customer service skills and a passion for delivering exceptional experiences.
* Ability to adapt to changing priorities and work in a fast-paced environment.
* Proficient in Microsoft Office programs (Outlook, Word).
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to the growth and development of our associates. We offer ongoing training and development opportunities to help you improve your customer service skills and stay up-to-date on arenaflex products and services. Our team is highly engaged, and we pride ourselves on exceeding customer expectations, building relationships, and providing individual and team recognition.
**Work Environment and Company Culture**
Our Contact Center is a high-volume environment that handles over 6 million contacts per year. We're a metrics-driven center dedicated to driving results via phone, email, and chat communication. Our team is highly engaged, and we pride ourselves on exceeding customer expectations, building relationships, and providing individual and team recognition.
**Compensation, Perks, and Benefits**
* $15.00 per hour.
* 401(k) matching.
* Dental insurance.
* Health insurance.
* Paid time off.
* Vision insurance.
* Work from home.
* Store discount card.
* Education assistance.
**Work Schedule**
* 10 hour shift.
* 8 hour shift.
* Day shift.
* Evening shift.
* Morning shift.
* Night shift.
* Weekly day range: Monday to Friday.
* Weekend availability.
**Education**
* High school or equivalent (required).
**How to Apply**
If you're a customer service professional with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team at arenaflex and start your career as a Customer Care Resolution Coordinator.
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