At arenaflex, we're committed to revolutionizing the way we connect with our customers, stores, and associates. Our Customer Service team is the heartbeat of our organization, and we're seeking talented individuals to join our ranks as Customer Care Resolution Coordinators. As a part-time remote employee, you'll have the opportunity to work from the comfort of your own home while providing exceptional service to our valued customers.
**About arenaflex**
arenaflex is a leading retail corporation dedicated to fostering a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. We're a metrics-driven organization that thrives in a high-volume environment, handling over 6 million contacts per year. Our commitment to excellence is evident in our customer-centric approach, and we're passionate about exceeding customer expectations.
**We Invest in You!**
At arenaflex, we focus on the growth and development of our associates. We're a highly engaged team that prides itself on building relationships, providing individual and team recognition, and driving results. Our associates thrive in a dynamic environment that encourages collaboration, innovation, and continuous learning.
**Key Responsibilities:**
As a Customer Care Resolution Coordinator, you'll be responsible for:
* Taking a high volume of incoming calls, chats, and emails from customers, stores, and associates
* Navigating multiple systems to aid in answering questions and resolving issues
* Communicating professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
* Exceeding customer expectations by being punctual, reliable, and dedicated to making a difference
**Requirements:**
* Type a minimum of 25 WPM
* Proficient with Microsoft Office programs (Outlook, Word)
* High school diploma or GED
* Successful completion of mandatory training
* Customer service experience
**Preferred Qualifications:**
* Previous experience in a call center or customer-facing role
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment with multiple priorities
* Excellent communication and interpersonal skills
**Skills and Competencies:**
* Strong customer service skills with a focus on empathy and problem-solving
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
* Proficient in Microsoft Office programs (Outlook, Word)
* Ability to type a minimum of 25 WPM
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to the growth and development of our associates. We offer:
* Opportunities for career advancement and professional growth
* Ongoing training and development programs
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
* Work from home in approved states
* Variety of shift opportunities, including 24/7 customer care
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Opportunities for career advancement and professional growth
**Compensation, Perks, and Benefits:**
* Competitive hourly rate: $15.00 per hour
* Benefits package, including:
+ Medical/Dental/Vision
+ Matching 401K
+ Stock Purchase Plan
+ Annual Performance Bonus
+ Store Discount Card
+ Education Assistance
* Paid time off
* Vision insurance
* Work from home
**How to Apply:**
If you're a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
For more information about arenaflex and our available job opportunities, please visit our website. We look forward to hearing from you!