**Job Summary:**
arenaflex is seeking an experienced and detail-oriented Customer Service Representative to join our team in a remote data entry position. As a key member of our customer service team, you will be responsible for providing exceptional service to patients and clients, while accurately and efficiently processing patient enrollment and medication data. If you have a passion for delivering outstanding customer experiences and possess excellent communication and technical skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare and retail organization dedicated to making a positive impact on people's lives through better health. With a legacy of over 100 years, we have grown to become one of the largest healthcare and retail companies in the United States, with over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands. Our mission is to make a difference in the lives of our customers and patients by providing an omnichannel experience, with fully integrated physical and digital platforms supported by cutting-edge technology.
**Job Responsibilities:**
As a Customer Service Representative in our remote data entry position, you will be responsible for:
* Utilizing arenaflex's solution information passage techniques and rules processes new patient enrollment by entering information into the proper system.
* Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
* Investigating to acquire missing medication data, and deciphering clinical abbreviations (SIG codes).
* Settling all data entry related to special cases.
* Handling correspondence to patients (inbound calls, chats, messages) and settling outbound calls to prescribers and patients depending on the situation.
* Settling Outsider Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing according to individual arrangement requirements.
* Settling phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the Outsider Exceptions.
* Providing support to Pharmacists, both those in the office and those in other areas.
* Identifying and communicating issues to senior-level staff as necessary.
**Essential Qualifications:**
* High school diploma or equivalent.
* Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
* Basic web search skills to include opening a program, composing URLs in the correct area, using a web search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
* Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
**Preferred Qualifications:**
* At least one year of pharmacy professional experience in a retail or call center environment.
* At least one and a half years of experience as a pharmacy professional with a license/enrollment by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Middle to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
* Familiarity with Spanish and English.
**What We Offer:**
* Competitive hourly rate of $27-$35 per hour.
* Opportunity to work in a dynamic and growing organization.
* Comprehensive training and development programs to enhance your skills and knowledge.
* Collaborative and supportive work environment.
* Flexible remote work arrangement.
* Opportunities for career growth and advancement.
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication and technical skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [insert link]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.