At arenaflex, we're dedicated to providing world-class patient care and exceptional customer service. As a valued member of our team, you'll have the opportunity to make a meaningful difference in the lives of our patients and their families. We're seeking an experienced Customer Service Representative to join our remote team, where you'll play a critical role in ensuring our patients receive the highest level of care and service.
**About arenaflex**
arenaflex is a comprehensive healthcare organization with a rich history of serving the poor and vulnerable. Our mission is to provide patient-focused, whole-person care built on understanding, commitment, and mutual respect. We're proud to be a part of a community where all people, regardless of differences, are welcome, secure, and valued. Our strength lies in our promise of "Know me, care for me, ease my way," and we're committed to fostering an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.
**Job Summary**
As a Customer Service Representative, you'll be responsible for ensuring our patients have a positive customer experience while resolving patient accounts in a timely manner. You'll be the face of arenaflex, providing exceptional service and support to our patients and their families. Your role will be critical in promoting the arenaflex mission, values, and philosophy, and serving as a role model for our organization.
**Key Responsibilities**
* Ensure PH&S patients have a positive customer experience while resolving patient accounts in a timely manner
* Be available to assist customers by closely adhering to set schedules and handling time standards
* Treat customers with compassion and respect, while protecting their privacy
* Perform all duties in a manner that promotes the arenaflex mission, values, and philosophy
* Serve as a role model for the values and mission of the organization
**Essential Qualifications**
* High School Diploma or GED
* Minimum of two (2) years experience in customer service required
* Note: Staff coming on board as "on-call" (non-benefited) may have the education and experience requirements waived
**Preferred Qualifications**
* Associate's Degree
* Bachelor's Degree
**Why Join arenaflex?**
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Our benefits include:
* Comprehensive health insurance
* Retirement savings plan
* Paid time-off
* Professional development opportunities
* And more!
**About the Team**
arenaflex Shared Services is a service line within arenaflex that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. We're committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.
**Work Environment and Culture**
We're proud to be an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected. Our culture is built on respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace.
**Compensation and Benefits**
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards.
**How to Apply**
If you're passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.