Are you a customer service professional looking for a new challenge in a dynamic and employee-focused organization? Do you have a passion for helping others and a strong desire to work in a remote environment? Look no further than arenaflex, a leading provider of Education FinTech services. We are seeking an experienced Customer Service Representative to join our team and help make a difference in the lives of students and alumni.
**About arenaflex**
arenaflex was founded in 2011 with a mission to help college students and alumni best manage their student loan repayment. Since then, we have grown to provide a full suite of Education FinTech services, including Cohort Repayment Management, Employer Student Loan Benefits, Default Prevention & Recovery, Student Enrollment Management, and Alumni Placement Verification Services. Our team is dedicated to providing exceptional customer service and support to our clients and customers.
**Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for providing best-in-class customer service to our various lines of business, including Student Enrollment Management, Alumni Placement Verification Services, and Default Management. You will handle inbound and outbound customer calls, provide clear verbal and written communications, and utilize our CRM system to resolve customer inquiries. You will also be responsible for updating records with current demographic and contact information, notating all interactions, and initiating calls to Federal loan servicers to resolve repayment options for customers with Federal student loans.
**Primary Duties and Responsibilities**
* Be highly productive and meet outbound and inbound telephone call productivity needs
* Ability to use telephones, email, chat, and text communication with customers
* Provide timely and professional response to all written communication
* Properly utilize CRM system for technical inquiries with follow-up for customer resolution
* Follow policies and procedures regarding escalations
* Update records with current demographic and contact information and accurately notate all interactions
* Initiate calls to Federal loan servicers to resolve repayment options for customers with Federal student loans
* Comprehend training material on a variety of topics and share new concepts and content
* Adhere to all federal and state laws governing the industry
* Adhere to the client Statement of Work standards and company guidelines and policies
* Attain all Key Performance Indicators (KPIs) and monthly performance goals
**What You Need to Be a Successful Customer Service Associate**
* Be passionate in the work you do and the people you help
* Ability to establish and maintain rapport through effective communication and timely follow-up with customers
* Attention to detail
* Ability to establish priorities and multi-task in a fast-paced and deadline-driven environment
* Must be a self-starter with a great degree of internal motivation
* Ability to operate and navigate various technical devices and systems
* Ability to trouble-shoot common computer issues
**Why Join Our Team?**
* arenaflex is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within.
* As an associate, you can also look forward to:
+ Competitive benefits package including medical, dental, vision, and life insurance
+ Advancement opportunities
+ Diverse experience with supporting and working on arenaflex's various lines of business
+ Work from home (WFH)
+ Company-provided equipment
**Training Schedule**
During the first two weeks of employment, training will be conducted Monday – Friday between the hours of 8 am – 5 pm CST.
**Education and Qualifications**
* High school or equivalent (Required)
**Work Environment and Culture**
arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team is dedicated to providing exceptional customer service and support to our clients and customers. We are committed to creating a positive and inclusive work environment that fosters open communication, collaboration, and growth.
**Compensation and Benefits**
* $17.00 per hour
* Competitive benefits package including medical, dental, vision, and life insurance
* Paid time off
* Vision insurance
**How to Apply**
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.