As a customer-centric organization, arenaflex is committed to delivering exceptional experiences to our customers. We're seeking an experienced and results-driven Customer Service Representative - Sales to join our team and become the voice of arenaflex. In this role, you'll be the frontline in providing solutions to prospective and existing customers, driving satisfaction and loyalty, and meeting monthly sales goals.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses through innovative solutions. Our mission is to empower our customers to stay connected to what matters most, and we're looking for talented individuals like you to help us achieve this goal.
**How You'll Make an Impact**
As a Premier Service Consultant specializing in customer acquisition and service, you'll be responsible for:
* Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
* Handling new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
* Addressing existing customer needs, including billing and payment, plan changes, upgrades, and technical support
* Identifying upsell opportunities and making recommendations to right-fit customers with the latest technology, services, and offers
* Working in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Using multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintaining customer records
* Being an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Performing basic troubleshooting and/or engaging Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
**What Your Day-to-Day Will Look Like**
* You'll work in a dynamic and fast-paced environment, handling a high volume of customer interactions
* You'll use a range of tools and systems to resolve customer inquiries and maintain accurate records
* You'll be an expert in explaining complex products and services to customers, ensuring they understand their options and make informed decisions
* You'll work closely with colleagues to resolve customer issues and provide exceptional service
* You'll be responsible for meeting monthly sales goals and delivering an outstanding customer experience
**What You Can Look Forward to**
* Paid training and additional resources to support your success in your new role as an arenaflex Premier Service Consultant
* Competitive hourly rate, with the potential to earn up to $36,000 in commissions yearly if all sales goals are met
* A range of amazing rewards and benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and more
* Opportunities for career growth and development, with training on the latest technology, devices, and products
* A dynamic and supportive work environment, with a focus on teamwork and collaboration
**What We're Looking for**
* Call center or customer service experience, with a proven track record of delivering exceptional customer service
* Flexibility to work any schedule during hours of operation, with the ability to adapt to changing circumstances
* Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
* Ability to work independently and as part of a team, with a focus on collaboration and teamwork
* Strong technical skills, with the ability to use multiple tools and systems to resolve customer inquiries
**WFH Requirements**
* You'll need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
* You'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You'll need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities**
* As a Premier Service Consultant, you'll have the opportunity to round out your experience with training on the latest technology, devices, and products
* You'll be able to develop your skills and expertise in a range of areas, including sales, customer service, and technical support
* You'll have the chance to take on new challenges and responsibilities, with opportunities for career growth and advancement
* You'll be part of a dynamic and supportive team, with a focus on collaboration and teamwork
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals from all backgrounds and perspectives.
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service, we'd love to hear from you! Apply today to join our team as a Premier Service Consultant and become the voice of arenaflex.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Bloomington, Minnesota
**Apply Now**