At arenaflex, we're committed to delivering exceptional healthcare services that put our heart into every moment of our patients' lives. As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll play a vital role in transforming the way we care for our patients, making healthcare more personal, convenient, and affordable.
**About arenaflex**
arenaflex is a leading healthcare company that's dedicated to improving the lives of our patients and communities. With a strong commitment to innovation and customer-centric care, we're constantly pushing the boundaries of what's possible in healthcare. Our purpose is simple: to bring our heart to every moment of our patients' health, and we're looking for talented individuals like you to join our team.
**Our Heart At Work Behaviors**
At arenaflex, we believe that our employees are the heart of our organization. That's why we've developed our Heart At Work Behaviors, which support our purpose and guide our actions every day. These behaviors include:
* **Empathy**: We care about our patients and colleagues, and we strive to understand their needs and perspectives.
* **Collaboration**: We work together as a team to achieve our goals and deliver exceptional care.
* **Innovation**: We're always looking for new and better ways to do things, and we encourage creativity and experimentation.
* **Accountability**: We take ownership of our actions and decisions, and we're responsible for delivering high-quality results.
* **Respect**: We value and respect each other's differences, and we strive to create a positive and inclusive work environment.
**Job Summary**
As a Customer Service Representative in our Specialty Mail Order Pharmacy, you'll provide exceptional support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for coordinating and processing new patient medication orders and reorders, verifying and revivifying benefits, and communicating with patients and internal partners to ensure timely and accurate processing of specialty medications.
**Key Responsibilities**
* Provide telephone support to patients receiving life-sustaining specialty drug therapy
* Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits
* Communicate with patients and internal partners to ensure timely and accurate processing of specialty medications
* Translate and enter new or refill prescriptions into the pharmacy information system
* Collect copay amounts and obtain authorizations from insurance companies
* Work with insurance companies, healthcare providers, and internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues
**Essential Qualifications**
* One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
* One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications
* One year of computer keyboarding experience, skills, and aptitude
* Verifiable high school diploma or equivalent
**Preferred Qualifications**
* Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology
* Experience working in a fast-paced environment with multiple priorities and deadlines
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a team environment and collaborate with internal partners
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize multiple tasks and deadlines
* Proficiency in Windows-based applications, including Windows, Microsoft Office, and email applications
* Strong keyboarding skills and accuracy
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and mentorship
* Online courses and webinars
* Leadership development programs
* Career advancement opportunities
**Work Environment and Company Culture**
Our work environment is fast-paced and dynamic, with a focus on delivering exceptional customer service and care. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on our Heart At Work Behaviors, which guide our actions and decisions every day.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Hourly pay rate: $17.00 - $29.88
* Benefits package, including medical, dental, and vision insurance
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance plan
* Short-term and long-term disability benefits
* Paid Time Off (PTO) or vacation pay
* Paid holidays throughout the calendar year
* CVS store discount and discount programs with participating partners
**How to Apply**
If you're passionate about delivering exceptional customer service and care, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward:
1. Apply online through our website.
2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position and our company culture.
Don't miss this opportunity to join our team and make a difference in the lives of our patients. Apply today!