At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a dedicated provider of 24/7 telephone answering services and customer service outsourcing, we're passionate about delivering exceptional support to our clients and their customers. If you're a people person with a passion for providing quality customer service, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and growing company that's committed to creating a positive work environment for our employees. We believe that our team members are the backbone of our organization, and we're dedicated to providing them with the tools, training, and support they need to succeed. Our team handles a wide range of tasks, from after-hours and overflow phone calls to customer service outsourcing and administrative tasks. We're proud of our reputation for delivering exceptional service to our clients and their customers, and we're looking for talented individuals to join our team.
**A Day in the Life of an arenaflex Customer Service Representative**
As a virtual receptionist at arenaflex, you'll be the face of our company, providing exceptional customer service to our clients and their customers. Your main responsibilities will include:
* Receiving inbound calls and placing outbound calls to provide basic information about our services and support
* Listening attentively to customers and collecting data to provide them with the information they need
* Taking accurate notes and detailed messages to ensure that all calls are documented and reported to the appropriate business
* Scheduling appointments for customers and processing orders and payments
* Maintaining order and ensuring that all calls are handled professionally
**Qualifications of an arenaflex Customer Service Representative**
To be successful in this role, you'll need to possess the following qualifications:
* Be a resident of AL, FL, GA, TX, or VA
* Have the ability to type 40+ words per minute with minimal errors
* Be able to follow instructions and work independently
* Have strong customer service skills and a friendly, upbeat personality
* Be able to type and talk simultaneously
* Have strong computer skills and be proficient in Microsoft Windows 10 and above
* Be bilingual is not required, but a plus
**Telephony Requirements**
To ensure that you can provide exceptional customer service, you'll need to have:
* A landline phone or cellular phone with an excellent cellular connection
* A wired headset is preferred, but a wireless headset with 8 hours of continuous usage and a clear connection is also acceptable
**Computer Requirements**
To perform your duties, you'll need to have:
* A processor with a Pentium i5 Quad-core (Equivalent or better)
* A minimum of 8GB of RAM
* A hard drive with a minimum of 100 GB
* Two video outputs for dual monitors (Y-jacks and splitters will not work)
* An operating system of Microsoft Windows 10 and above
* Monitors with a resolution of 1920×1080 at 100% scaling
* Installed software including anti-virus (Windows: Windows Defender only) and malwarebytes (the only permitted anti-malware software)
* A webcam, plug and play mouse, and plug and play soft-touch keyboard (for laptops, too) that do not utilize additional software
* An approved USB headset
**Internet Requirements**
To ensure that you can provide exceptional customer service, you'll need to have:
* A stable Cable or Fiber Ethernet internet connection with minimum speeds of 50MBps download and 10MBps upload
* A copy of your current internet bill with your address
* We do not allow any form of wireless Internet Service or connection, which also means you cannot use Wi-Fi and will need to connect your computer via ethernet
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive work environment for our employees. We offer:
* A competitive wage based on your skills
* Great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO)
* Opportunities for career growth and development
* A supportive and growing company culture
* A dynamic and challenging work environment
**How to Apply**
If you're a people person with a passion for providing quality customer service, we want to hear from you! Apply today and join our team of talented individuals who are dedicated to delivering exceptional service to our clients and their customers.