At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide them with exceptional service. As a dedicated and enthusiastic Customer Service Representative – Virtual Surveyor, you'll play a vital role in delivering outstanding client experiences while fostering a supportive work environment. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the relocation industry. Our team of experts is committed to delivering exceptional service, ensuring seamless transitions, and building long-lasting relationships with our clients. We're proud to be a part of a company that values its employees, encourages growth, and prioritizes customer satisfaction.
**Responsibilities**
As a Customer Service Representative – Virtual Surveyor, you'll be responsible for:
* Handling inbound calls from customers with professionalism and courtesy, providing accurate information regarding products and services to assist customers effectively.
* Providing a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists.
* Completing and submitting estimates or survey results utilizing Quotes-To-Go software.
* Reviewing any literature or customer checklists as requested by the Booking Coordinator.
* Adhering to all paperwork requirements specified in the handoff checklists.
* Completing assigned activity reports.
* Attending and completing assigned training programs.
* Providing quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services.
* Reviewing literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction.
**Key Qualifications**
To succeed in this role, you'll need:
* In-home, visual surveying background in the COD – Household Goods (HHG industry) is required.
* Minimum of 1 year of progressive business development/sales experience.
* High School/GED minimum; Associates/Bachelor's degree from four-year college or university preferred.
* Excellent verbal and written communication skills.
* Highly customer service oriented.
* Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
* Ability to multi-task and organize workflow to manage daily responsibilities.
* Ability to work under deadlines and specific time frames.
* Ability to develop and maintain positive working relationships with internal and external customers.
* Detail oriented with strong presentation skills.
* Excellent computer skills; Proficient in Microsoft Office (Excel, Word, Outlook).
**What We Offer**
As a valued member of our team, you'll enjoy:
* Competitive hourly rate: $21.53 - $25.93 per hour
* Flexible schedule: 30 hours per week
* Remote work opportunities
* Comprehensive benefits package, including:
+ Dental insurance
+ Flexible schedule
+ Health insurance
+ Paid time off
+ Professional development assistance
* Opportunity to work with a dynamic team and contribute to the growth and success of arenaflex
**Why Join arenaflex?**
At arenaflex, we're committed to creating a supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey. If you're eager to make a difference, develop your skills, and work with a talented team, we encourage you to apply.
**How to Apply**
If you're ready to take the next step in your career and join our dynamic team, please submit your application through our website. We can't wait to hear from you!
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