Introduction to blithequark
At blithequark, we are a global leader in communications and technology, dedicated to providing exceptional customer experiences. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and introducing them to the latest technology, services, and offers. Our goal is to provide effective and timely resolutions for customers, delivering personalized recommendations for our latest products and services.
Job Overview
In this multi-faceted role, you will be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You will use creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers, delivering personalized recommendations for our latest products and services.
Key Responsibilities
- Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers
- Simplify explanations of customer bills, rate plans, and features of blithequark's products and services
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements
- Get customers up and running with the latest products and services, such as air cards, USB devices, and blithequark-provided software and applications
What You Can Expect
In this full-time work-from-home position (40 hours/week), you will work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. You will receive paid training, which you will complete from home, and additional resources to support you in your role.
Compensation and Benefits
Our Premier Service Consultants earn a competitive salary, with opportunities to earn up to $1000 in commissions yearly if all sales goals are met. You will also be eligible for a range of benefits, including:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require
- Adoption Reimbursement
- Disability Benefits (short-term and long-term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone
Requirements
To be successful in this role, you will need:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation
- Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Ability to complete all required training in a virtual environment
- Ability to participate in required security awareness training and testing
- Ability to comply with organizational security and compliance standards
Preferred Qualifications
- At least one year of customer service experience
- Call Center experience
- Advanced typing/keyboarding skills
Career Growth Opportunities
At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Premier Service Consultant, you will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have the opportunity to develop a proven track record of resolving issues and retaining customers, and to advance your career within the company.
Work Environment and Company Culture
At blithequark, we are dedicated to creating a positive and supportive work environment that allows our employees to thrive. We believe in providing our employees with the tools and resources they need to succeed, and in recognizing and rewarding their achievements. As a Premier Service Consultant, you will be part of a dynamic and fast-paced team that is committed to delivering exceptional customer experiences.
Conclusion
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Premier Service Consultant at blithequark, you will have the chance to make a real difference in the lives of our customers, and to advance your career in a dynamic and growing company. Apply today to join our team and start your journey with blithequark!
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