Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an Experienced Customer Service Representative to join our Caremark Member Operations division in Orlando, FL. As a key member of our team, you will play a vital role in providing heart-driven service to our millions of plan members, ensuring their pharmacy benefit plans are understood and utilized to the fullest.
**About arenaflex**
arenaflex is a Fortune 4 company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
**Our Heart At Work Behaviors**
arenaflex's Heart At Work Behaviors support our purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. You will have the opportunity to service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients. You will receive the necessary training to upskill you to assist with client and member inquiries as business needs arise.
**Key Responsibilities**
* Assist members with their pharmacy benefit plans, including prescription insurance, medication coverage, and mail order prescriptions
* Take inbound calls and answer questions regarding pharmacy benefit plans
* Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients
* Receive training to upskill you to assist with client and member inquiries as business needs arise
* Offer solutions to help simplify members' health care experience
* Learn more about health care and expand your own experiences, opening doors to additional opportunities within arenaflex
**Work from Home Flexibility**
arenaflex offers Work from Home flexibility if you meet the criteria, including:
* Maintaining your own internet with approved speed requirements
* Secure workspace free from distractions
* Successful completion of the training program
* Adherence to HIPAA and governmental compliance
**Training and Development**
arenaflex has a comprehensive training program to ensure your success on the team, including:
* Virtual training of a minimum of 6 weeks after 2 days of onsite new colleague orientation
* Hands-on learning while interacting with trainers, self-paced modules, and leadership engagement from day 1
* Training location can vary by individual experience with onsite and WFH positions
**Schedule Options**
arenaflex offers flexible work schedules, including:
* Full-time schedules ranging from 30-40 hours per week
* Days off and hours may vary based on business needs
* Schedule options designed to create a flexible work schedule for those balancing priorities in and outside of work
**Benefits and Compensation**
arenaflex offers a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* A wide range of supplemental benefits and discount programs
* Tuition reimbursement
* Paid Time Off (PTO) or vacation pay
* Paid holidays throughout the calendar year
* Number of paid holidays, sick time, and other time off provided consistent with relevant state law and arenaflex policies
**Pay Rates**
Pay rates start at $17.50, with a typical pay range of $17.00 - $25.65.
**Required Qualifications**
* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applications
**Preferred Qualifications**
* Associates degree or equivalent experience
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal, and communication skills
* At least 6 months of health care experience
**Education**
High School Diploma or equivalent experience preferred.
**Application Process**
Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position.
**Join arenaflex Today!**
If you're a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer committed to diversity and inclusion. We look forward to welcoming you to our team!
Why arenaflex?
At arenaflex, we're dedicated to making a positive impact on people's lives. Our purpose is to bring our heart to every moment of your health, and we're committed to delivering enhanced human-centric health care for a rapidly changing world. We're proud to be a Fortune 4 company, and we're excited to have you join our team!
Our Culture
arenaflex's culture is built on our Heart At Work Behaviors, which support our purpose and empower every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
Our Benefits
arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, a wide range of supplemental benefits and discount programs, tuition reimbursement, paid Time Off (PTO) or vacation pay, and paid holidays throughout the calendar year.
Our Career Growth Opportunities
arenaflex is committed to helping our colleagues grow and develop in their careers. We offer a range of career growth opportunities, including advancement from a REP I to a REP II and III, and paths to progression through our Career Mapping guide.
Our Work Environment
arenaflex offers a dynamic and supportive work environment, with flexible work schedules and opportunities to work from home. We're committed to creating a workplace that's inclusive, diverse, and respectful of all colleagues.
Apply Now!
If you're a customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer committed to diversity and inclusion. We look forward to welcoming you to our team!