Introduction to blithequark
At blithequark, we are dedicated to providing exceptional customer service and ensuring that our customers have a seamless experience with our financial products and services. As a leader in the financial industry, we strive to deliver professional, quality service to our customers and internal personnel through traditional and digital channels. We are now seeking an experienced Customer Service Specialist to join our team, working from home with flexibility in hours, to provide enthusiastic and professional service to our customers and internal stakeholders.
Job Overview
The Customer Service Specialist will serve as a liaison outside of normal business hours, efficiently serving the needs of internal and external customers. This role requires a high level of expertise in financial products and services, excellent communication skills, and the ability to work independently in a remote environment. The successful candidate will be responsible for answering inbound telephone calls, responding to customer inquiries and problems, and gathering necessary information to document and resolve customer issues.
Key Responsibilities
- Efficiently serve the needs of internal and external customers, providing professional and quality service through various channels, including telephone, email, and online chats.
- Answer inbound telephone calls, respond to customer inquiries and problems, and gather necessary information to document and resolve customer issues.
- Maintain accurate records of customer interactions, including telephone call statistics and account information, while adhering to strict privacy guidelines in a remote environment.
- Process telephone transfers, loan payments, and stop payment requests, and quote loan payoffs as needed.
- Monitor and respond to online chats from the website, and assist customers with Internet Banking and Bill Pay, including resetting passcodes and guiding customers through the website.
- Reset electronic banking PINS, duplicate statements, and answer debit card inquiries, including resetting PINs and ordering replacement cards.
- Provide Video Teller assistance for ITMs and maintain accurate department records, staying up-to-date with all blithequark products and services.
- Cross-sell to existing and prospective customers, identifying sales referral opportunities and participating in sales campaigns as identified.
Qualifications and Requirements
To be successful in this role, the candidate should have a high school diploma or equivalent, with extensive knowledge of deposits, loans, and banking products and services. A minimum of two years of customer service experience or related experience is required, with financial call center experience preferred but not necessary.
Essential Qualifications
- High school graduate or equivalent.
- Extensive knowledge of deposits, loans, and banking products and services.
- Minimum of two years of customer service experience or related experience.
- Ability to work independently in a remote environment.
- Ability to perform repetitive tasks and maintain attention to detail.
- Ability to work from home with a reliable internet connection, meeting the technical requirements of 10 Mbps download/5 Mbps upload, with a latency of 50ms or less.
Preferred Qualifications
- Financial call center experience.
- Experience working with Microsoft 360, including Excel, Word, and Outlook.
- Excellent communication skills, both verbal and written.
- Ability to work outside normal banking hours and adapt to changing priorities.
- Strong relationship-building skills and a commitment to providing exceptional customer service.
Career Growth and Development
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Specialist, you will have opportunities to develop your skills and knowledge in financial products and services, as well as advance your career within the company. We offer ongoing training and support to ensure your success in this role and provide opportunities for professional growth and advancement.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive work environment. We value our employees and strive to create a culture that is respectful, professional, and supportive. As a remote worker, you will be part of a team that is committed to delivering exceptional customer service and working together to achieve our goals.
Compensation and Benefits
blithequark offers a competitive compensation package, including a salary range that is commensurate with experience, as well as a range of benefits, including health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, as well as a positive and supportive work environment.
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Specialist at blithequark, you will be part of a team that is dedicated to providing professional and quality service to our customers and internal stakeholders. Apply now to join our team and take the first step in an exciting and rewarding career with blithequark.
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