Introduction to Sun Country Airlines
Sun Country Airlines is a renowned private airline company dedicated to providing exceptional travel experiences to its customers. With a strong commitment to excellence and customer satisfaction, we are seeking a highly skilled and motivated Customer Support and Product Operations Specialist to join our team. As a key member of our operations, you will play a vital role in ensuring the seamless delivery of our land seller products, including hotels, cars, transfers, insurance, and more.
Job Overview
In this exciting role, you will be responsible for executing and maintaining Sun Country Airlines' land seller products, including setting up merchant contract rules, pricing, and inventory, as well as ensuring accurate and timely display in all distribution channels. Your expertise will enable us to deliver high-quality products to our customers, driving business growth and success.
Key Responsibilities
- Create and maintain land seller profiles in the tour management system, including merchant settlement data, parent/chain relationships, and inventory allocations, where applicable
- Set up and maintain all pricing and other selling rules for all direct land merchants
- Establish design and rules for all electronically connected sellers
- Manage the land product work for new destinations
- Monitor land product competitive landscape and suggest and set up margin strategies where appropriate
- Participate in the investigation of tour management system technology issues and third-party technology integrations (e.g., IBS and HotelBeds); serve as a contact with third-party suppliers where suitable
- Provide pricing and objective data to marketing materials
- Collaborate with the Product Development team on individual seller issues requiring clarification and/or resolution, as well as assistance with hotel oversell situations
- Assist other SCA departments with questions or issues related to destinations and land product offerings
- Furnish and assist SCA offices with customer resolution for land products on a case-by-case basis
- Collaborate with Product Development to create and meet annual open-for-sale (OFS) timeline
- Assist the Product Operations Coordinator with hotel inventory management, land reporting, and other tasks as needed
- Assist with crisis management for catastrophic events and emergency situations
- Establish and foster delegating relationships with partners at all levels
- Perform other duties as assigned
Essential Qualifications and Education Requirements
To be successful in this role, you will need:
- A Bachelor's degree or equivalent work experience; or an equivalent combination of education and experience
- Basic analytical and effective problem-solving skills with creative solutions
- Meticulous and highly organized
- Ability to work independently and collaboratively
- Self-motivated
- Strong oral and written communication skills, with the ability to present to senior management
- Proficient in Microsoft Excel and Outlook
Preferred Skills
While not required, the following skills and experience are highly desirable:
- Minimum of 2 years of travel or hospitality experience
- Knowledge of Sun Country Airlines programs, policies, and procedures
- Knowledge of Sun Country Airlines Reservation systems
- Experience with Microsoft Power BI
Career Growth Opportunities and Learning Benefits
At Sun Country Airlines, we are committed to the growth and development of our employees. As a Customer Support and Product Operations Specialist, you will have access to:
- Ongoing training and professional development opportunities
- Mentorship and coaching from experienced professionals
- Opportunities for career advancement and promotion
- A collaborative and dynamic work environment that encourages innovation and creativity
Work Environment and Company Culture
Our office environment is professional and fast-paced, with a focus on teamwork and collaboration. You will have the opportunity to work with a talented and dedicated team of professionals who are passionate about delivering exceptional customer experiences. We offer a positive and supportive work environment that encourages open communication, respect, and empathy.
Compensation, Perks, and Benefits
We offer a competitive hourly rate of $25, as well as a range of benefits and perks, including:
- Comprehensive health and wellness programs
- Retirement savings plans
- Opportunities for professional development and growth
- A dynamic and supportive work environment
Conclusion
If you are a motivated and experienced customer support and product operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive hourly rate, comprehensive benefits, and a dynamic work environment, this role offers the perfect combination of challenge and reward. Don't miss out on the chance to join our team and contribute to the success of Sun Country Airlines. Apply now and take the first step towards a rewarding and fulfilling career.
Apply today and become a part of our team!
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