Join the arenaflex family and embark on a journey of growth, learning, and adventure. As a Customer Support Representative, you will be the face of arenaflex, providing exceptional service to our customers while working in a dynamic and fast-paced environment. If you're passionate about delivering top-notch customer experiences, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you!
**Why You'll Love This Role**
As a Customer Support Representative at arenaflex, you will have the opportunity to:
* Collaborate with customers in a respectful, professional, and courteous manner
* Utilize your problem-solving skills to resolve customer issues efficiently and effectively
* Work in a fast-paced environment with a dynamic team
* Develop your skills and knowledge in customer service, communication, and conflict resolution
* Enjoy a competitive hourly rate of $18/hour
* Work from the comfort of your own home or a designated remote work location
**Key Responsibilities**
As a Customer Support Representative, your primary responsibilities will include:
* Welcoming customers and providing assistance with their queries and concerns
* Screening the ticket counter area to ensure compliance with safety protocols and procedures
* Helping customers with self-service kiosks and booth staff handling (e.g., printing tickets and receipts)
* Upgrading and maintaining booth equipment (e.g., loading paper, cleaning surfaces)
* Investigating booth technology issues to identify the root cause of problems or errors
* Communicating with IT about booth technology issues that require additional support
* Verifying that customers' carry-on items comply with FAA/arenaflex policies (e.g., size, quantity)
* Checking and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the booth)
* Assisting customers with checked baggage handling (e.g., processing credit card transactions, self-labeling, verifying weight)
* Managing lines in ticket counter areas based on departure times or type of assistance required (e.g., special assistance, reducing volume of lines or wait time)
* Accepting and initiating customers' self-labeled baggage at the check-in station
* Physically moving baggage throughout the ticket counter area (e.g., moving checked items to the belt, moving oversized bags to designated oversized baggage areas)
* Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., checking adherence to suitable procedures)
* Refer customers to customer service specialists when necessary
* Performing clearance and verification of documents at booths
* Assisting with the physical movement of non-ambulatory customers as they board, deplane, or move throughout the airport and larger terminal area
* Assisting unaccompanied minors with boarding, deplaning, or other transportation
* Providing customers with door information and directions
* Performing paging exercises (e.g., to announce forgotten items, to request that customers return to locked bags) (at certain airports)
* Performing other related duties as considered functionally significant by management in accordance with the collective bargaining agreement
**What You'll Need**
To be successful in this role, you will need:
* A high school diploma or equivalent
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with a dynamic team
* Ability to multitask and prioritize tasks effectively
* Ability to work independently with minimal supervision
* Ability to maintain a high level of accuracy and attention to detail
* Ability to work a variety of shifts, including evenings, weekends, and holidays
* Ability to lift up to 25 pounds and push/pull carts weighing up to 50 pounds
* Ability to stand for long periods of time and walk throughout the airport and larger terminal area
* Ability to work in a confined space and navigate through crowded areas
* Ability to use a computer and other technology systems
* Ability to pass a pre-employment drug screen, comprehensive background check, and fingerprinting (if required)
* Ability to obtain and maintain a valid driver's license (if required)
* Ability to obtain and maintain a valid airport security identification badge (if required)
**Preferred Qualifications**
* Bachelor's degree in a related field (e.g., customer service, hospitality, communications)
* Previous experience in customer service or a related field
* Working knowledge of Sabre or other travel management systems
* Bilingual language skills (if required)
* Previous experience working in a high-volume, fast-paced environment
**What You'll Get**
As a Customer Support Representative at arenaflex, you will enjoy:
* Competitive hourly rate of $18/hour
* Comprehensive benefits package, including medical, dental, vision, and life insurance
* 401(k) program with company match
* Paid time off and holidays
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
* Access to exclusive employee discounts and perks
* A dynamic and supportive work environment
**About arenaflex**
arenaflex is a leading airline with a rich history of innovation and customer service excellence. As a global airline, we operate a vast network of routes, connecting destinations around the world. Our commitment to safety, quality, and customer satisfaction has earned us a reputation as one of the world's premier airlines.
**Join the arenaflex Team**
If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to learn and grow, we want to hear from you! Apply now to become a part of the arenaflex team and embark on a journey of growth, learning, and adventure.