Join the arenaflex family and embark on a journey of growth, learning, and adventure. As a Customer Support Representative, you will be the face of arenaflex, providing exceptional service to our clients while working in a dynamic and fast-paced environment. If you're ready to take on new challenges, develop your skills, and become the best version of yourself, we want to hear from you.
**Why You'll Love This Job**
As a Customer Support Representative, you will be responsible for delivering top-notch service to our clients, ensuring their needs are met, and exceeding their expectations. You will be the first point of contact for many of our clients, and your professionalism, empathy, and problem-solving skills will make all the difference.
**Key Responsibilities**
* Welcome clients in a respectful, professional, and courteous manner
* Monitor the ticket counter area to ensure compliance with safety protocols and procedures
* Assist clients with self-service kiosks and booth equipment (e.g., printing tickets and receipts)
* Maintain and update booth equipment (e.g., load paper, clean surfaces)
* Troubleshoot booth technology issues to identify causes and resolve problems
* Collaborate with IT to resolve technical issues requiring additional support
* Verify clients' carry-on baggage complies with FAA/American Airlines policies (e.g., size, quantity)
* Check and clear travel documents (e.g., passports, visas) for clients traveling internationally (e.g., using the Timatic database available in the booth)
* Assist clients with checked baggage handling (e.g., processing credit card payments, self-labeling, verifying weight)
* Manage lines in ticket counter areas based on departure times or type of assistance required (e.g., special assistance, reducing volume of lines or wait time)
* Accept and initiate clients' self-labeled baggage at the check-in station
* Physically move baggage throughout the ticket counter area (e.g., move checked items to the belt, move oversized bags to designated oversized baggage area)
* Assist clients with checking their assistive devices, sporting equipment, and other oversized items (e.g., check adherence to proper procedures)
* Refer clients to customer support specialists when necessary
* Perform clearance and verification of documents at booths
* Assist with the physical movement of non-ambulatory clients as they board, deplane, or move throughout the airport and terminal area
* Assist unaccompanied minors with boarding, deplaning, or other transportation
* Provide clients with door information and directions
* Perform paging exercises (e.g., to announce forgotten items, request clients to return to locked bags) (at select airports)
* Perform additional related duties as deemed functionally significant by management in accordance with the collective bargaining agreement
**What You'll Need for Success**
* High school diploma or equivalent required; bachelor's degree preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in English language; bilingual language skills may be required in certain locations
* Valid driver's license as required by local authorities
* Completion of pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements
* Must meet FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
* Must be able to obtain proper airport power or US Customs security badges, if necessary
* Must be eligible to work in the U.S.
**Preferred Qualifications**
* Working knowledge of Sabre or other Traveler Service Systems
* Previous face-to-face customer service experience
* Experience working in a high-volume environment
**What You'll Get**
* Competitive hourly rate of $18
* Comprehensive benefits package, including medical, dental, vision, and prescription coverage
* 401(k) program with company match
* Additional benefits, including employee assistance program, pet insurance, and discounts on hotels, cars, travel, and more
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
* A dynamic and supportive work environment
**About arenaflex**
arenaflex is a leading airline with a rich history of innovation and customer satisfaction. As a global carrier, we operate a vast network of routes, connecting destinations around the world. Our commitment to excellence is reflected in our state-of-the-art facilities, modern fleet, and exceptional customer service.
**Join the arenaflex Team**
If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and growing your career, we want to hear from you. Apply now to become a part of the arenaflex team and embark on a journey of growth, learning, and adventure.