Introduction to blithequark and the Role
At blithequark, we pride ourselves on being a leader in the tire industry, dedicated to providing exceptional customer experiences and building strong relationships with our clients. As a remote Support Specialist, Chat, you will play a vital role in our customer-facing team, utilizing your excellent communication skills and technical knowledge to deliver top-notch support and drive sales growth. This is an exciting opportunity for a highly motivated and adaptable individual to join our dynamic team and contribute to our mission of delivering outstanding customer service.
Position Overview
The Support Specialist, Chat role is a remote, inbound customer service position that focuses on creating seamless communication pathways between blithequark and its customers. As a key member of our team, you will be responsible for responding to inbound sales leads, providing superior tire knowledge and technical assistance, and proactively making outbound contacts to identify opportunities to increase tire sales revenues. Your excellent customer service skills, clear communication, and thoughtful listening skills will enable you to build strong relationships with our customers and drive business growth.
Key Responsibilities
- Respond to all inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales
- Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sales revenues
- Meet or exceed individual and department KPIs and performance goals by uncovering customer needs and offering exceptional sales and service
- Listen and learn about our products to become a subject matter expert and voice for our brand
- Effectively manage change related to promotional offerings, new products, technology, processes, and systems
- Handle inbound live chat sessions from online customers, verifying customer account information and order information
- Consistently respond to client questions and comments with correct grammar and punctuation via chat, providing complete and correct information
- Process online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring all customer needs are met
- Manage customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, and maintaining positive relationships with customers post-order
- Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Minimum of 1 year of contact center experience with at least 6 months of chat and sales experience
- Experience with inbound and outbound product and service sales
- Demonstrated ability to navigate computer programs, chat applications, and systems that support contact center initiatives
- High school diploma/GED required, associate's/bachelor's degree or equivalent experience preferred
- Proven ability to help customers and provide excellent customer service
- Adaptable and dependable, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts
- Clear and concise written and oral communicator, with a proven ability to address customer needs through written and oral mediums
- Technical savvy, with the ability to learn and navigate computer systems and applications
Preferred Qualifications
While not essential, the following qualifications are highly desirable:
- Bilingual, with the ability to fluently speak and write in Spanish
- Prior experience in the tire or automotive industry
- Prior experience working in a remote environment
Skills and Competencies
To excel in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong technical knowledge of tires and automotive products
- Ability to work in a fast-paced environment, with a high level of adaptability and flexibility
- Strong problem-solving and analytical skills, with the ability to resolve customer issues effectively
- Ability to work independently, with minimal supervision, and as part of a remote team
- Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Support Specialist, Chat, you will have access to:
- Ongoing training and development programs, to enhance your technical knowledge and skills
- Opportunities for career advancement, within our customer-facing team or other departments
- A collaborative and supportive work environment, with a focus on teamwork and open communication
- Regular feedback and coaching, to help you achieve your goals and develop your skills
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and inclusive company culture. As a remote employee, you will be part of a dynamic and distributed team, with opportunities to collaborate and connect with colleagues from diverse backgrounds and locations. Our company culture is built on the following values:
- Customer-centricity, with a focus on delivering exceptional customer experiences
- Integrity, with a commitment to honesty, transparency, and ethics
- Teamwork, with a focus on collaboration, open communication, and mutual respect
- Innovation, with a commitment to continuous learning, improvement, and innovation
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a hourly rate of $19.50, and a range of benefits, including:
- 401(k) and 401(k) matching
- Dental, health, and vision insurance
- Flexible schedule and remote work arrangements
- On-the-job training and development programs
- Paid time off and referral program
- Work-from-home opportunities, with a focus on work-life balance
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Support Specialist, Chat at blithequark, you will be part of a dynamic and growing team, with opportunities for career growth, learning, and development. Don't miss out on this chance to join our team and contribute to our mission of delivering outstanding customer service. Apply now and take the first step towards an exciting and rewarding career with blithequark!
Apply Now