At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a global leader in business outsourcing, we're always looking for talented individuals who share our passion for delivering exceptional customer experiences. If you're a customer-centric professional with a flair for technical support, we want to hear from you!
**About arenaflex**
arenaflex is a global business outsourcing company that partners with industry leaders like Samsung to provide top-notch customer service, financial management, and other business process solutions. Our team is dedicated to helping our clients succeed by delivering personalized support that exceeds their expectations. With a strong focus on innovation, collaboration, and employee growth, we're creating a workplace that's both challenging and rewarding.
**Job Summary**
As an arenaflex Customer Support Specialist, you'll be part of our Samsung team, providing technical and non-technical assistance to customers in Lithuanian, Russian, and English. If you're fluent in Lithuanian (C1) and have a good command of Russian and English (B2), we encourage you to apply. With a strong emphasis on customer satisfaction, you'll work closely with our team to resolve customer inquiries efficiently and effectively.
**Key Responsibilities**
* Answer incoming calls, emails, and chats in Lithuanian, Russian, and English
* Provide technical and non-technical assistance to Samsung's customers, including troubleshooting and resolving issues
* Develop efficient and satisfying solutions to customer inquiries, ensuring a positive experience
* Treat customers with respect, following arenaflex policies and procedures
* Collaborate with the team to achieve customer satisfaction targets and improve processes
**Essential Qualifications**
* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
* Previous experience in customer service, preferably in a call center environment (not required but a plus)
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
* Basic computer skills and familiarity with customer service software
**Preferred Qualifications**
* Experience in technical support or a related field
* Knowledge of Samsung products or services
* Certification in customer service or a related field
* Familiarity with CRM software and other customer service tools
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Basic computer skills and familiarity with customer service software
* Adaptability and flexibility in a fast-paced environment
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have access to:
* Ongoing training and coaching to improve your skills and knowledge
* Opportunities for career advancement and professional growth
* A supportive team environment with regular feedback and recognition
* Access to arenaflex's learning platform, featuring online courses and training programs
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a work environment that's both challenging and rewarding. As a remote employee, you'll have the flexibility to work from home in Lithuania, with regular check-ins and team meetings to ensure you feel connected and supported.
**Compensation, Perks, and Benefits**
As an arenaflex employee, you'll enjoy a competitive compensation package, including:
* A full-time job with various shifts from Monday to Friday, between 09:00-19:00
* An hourly rate of €8.03 to €8.56 (during trial period and after)
* Performance-based bonuses
* A supportive team environment with opportunities for growth and development
**How to Apply**
If you're a customer-centric professional with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team!
**Application Process**
Our application process consists of an initial phone call with our recruiter, a Teams interview, and a reference check. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to creating a workplace that's inclusive and respectful of all employees. We're proud to be united as one team, one company, globally, and we're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
**Location**
Work from home in Lithuania
**Employment Type**
Permanent, with a 3-month trial period
**Working Hours**
Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
**Start Date**
As soon as possible during September 2024
**Language Requirements**
Lithuanian (C1), Russian, and English (B2)
**Time Type**
Full-time
**Last Updated**
2024-08-30