At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Support Specialist, you'll play a vital role in delivering top-notch service to our customers through various channels, including phone, chat, SMS text, and email. If you're passionate about delivering outstanding customer support and have a knack for problem-solving, we'd love to hear from you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the travel industry. Our mission is to make travel more accessible, convenient, and enjoyable for our customers. We're committed to fostering a culture of excellence, innovation, and teamwork, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Support Specialist, you'll be responsible for providing exceptional service to our customers through various channels. You'll work closely with our team to resolve customer inquiries, requests, and needs in a timely and efficient manner. You'll also have the opportunity to work from home, providing a flexible and comfortable work environment.
**Key Responsibilities**
* Support continuous calls, and digital support (chat, SMS text, email, etc.) channels into the arenaflex Customer Support Center (CSC)
* Provide exceptional service to every customer, every time
* Perform all assigned activities related to booking, modifying, and supporting customer reservations
* Sell flights and ancillary products and services
* Maintain KPI performance standards as defined by the CSC
* Collaborate with the team to resolve customer issues and improve customer satisfaction
* Stay up-to-date with arenaflex's products and services to provide accurate information to customers
* Participate in ongoing training and development to enhance skills and knowledge
**Requirements**
* Successful completion of new hire training
* Provide a safe and professional office-work environment, free from background noise and distraction
* Able to pass a ten (10) year background check
* Potential need to work flexible hours and be available to respond on short notice
* Legally eligible to work in the country in which the position is located
* Provide a high-speed internet connection to meet work from home requirements
* Flexible and able to work at any time, including nights, weekends, and holidays
**Education/Experience Requirements**
* High School Diploma or General Education Development (GED) Diploma
* One (1) year of customer service or sales experience
**Competencies**
* Technically proficient in working with arenaflex systems/programs/tools, including but not limited to: Radixx Res, RadixxGo, ZenDesk, and MIS Choice DCS
* Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
* Ability to navigate through complex processes while interacting with a customer
* Ability to navigate through concurrent digital interactions with more than one customer at a time
**Functional Competencies**
* Ability to successfully find simple solutions to complex issues while meeting performance standards in a quickly evolving working environment
* Ability to answer continuous calls and digital messages (i.e., chat, SMS text, email, etc.)
* Ability to navigate through complex processes while interacting with a customer
* Ability to navigate through concurrent digital interactions with more than one customer at a time
* Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer
* Previous sales and call center experience is preferred
* Attention to detail and strong organizational skills
**Behavioral Competencies**
* Organizational fit with arenaflex's core values of Safety First, Keep it Simple, Do the Right Thing, and One Crew and culture of having a Soul of Service
* Excellent verbal (telephone) and written communication skills, including grammar
* Strong customer service skills
* Regular attendance and punctuality
* Ability to remain calm and courteous under pressure and navigate tense situations
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work from home and enjoy a flexible schedule
* Ongoing training and development to enhance skills and knowledge
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Opportunities for career growth and advancement
**How to Apply**
If you're passionate about delivering exceptional customer support and have a knack for problem-solving, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.