Join the blithequark Team: Shaping the Future of Hospitality
At blithequark, we're passionate about revolutionizing the hospitality industry. With a rich history spanning over 23 years, millions of diners, and tens of thousands of restaurants under our belt, we're a leading force in the sector. As part of the prestigious Booking Holdings, Inc. (NASDAQ: BKNG), we're committed to empowering restaurants, bars, wineries, and other venues worldwide to attract guests, manage capacity, streamline operations, and boost revenue.
As a Customer Support Supervisor for our overnight operations, you'll play a pivotal role in driving our mission forward. You'll be part of a global network that encompasses not only blithequark but also other renowned travel brands, including Swoodoo, checkfelix, momondo, Cheapflights, Mundi, and HotelsCombined. Our culture is built on the principles of hospitality, focusing on taking care of others and fostering a welcoming, inclusive environment.
About the Role: Leading Our Overnight Customer Support Team
We're seeking a hands-on leader who is technically savvy and can effectively collaborate with various levels of our team, including our valued customers. As a Customer Support Supervisor for our overnight shift (3am-12pm BST, Tuesday-Saturday), you'll be responsible for:
- Building and developing a high-performing team of Customer Support Representatives (CSRs)
- Communicating effectively with diverse audiences, both within and outside the organization
- Demonstrating exceptional time management and multitasking skills to ensure seamless operations
- Holding yourself and your team accountable for performance and outcomes
- Collaborating with peers to establish standard methodologies and best practices
- Facilitating presentations to various audiences, adapting your approach as needed
- Engaging in constructive conversations, even in challenging situations, while maintaining a positive atmosphere
- Being flexible and adaptable to changing business needs and schedules
About You: A Leader with a Passion for Customer Support
We're looking for someone who embodies our values and is passionate about delivering exceptional customer experiences. You should be a natural leader who:
- Starts every day with energy and enthusiasm, even on the most challenging shifts
- Is a strong advocate for both customers and team members
- Can decipher the needs of our customers, employees, and the company, and will champion those needs
- Leads by example, inspiring and motivating others to achieve their best
- Loves solving problems and is often the go-to person for friends and family when they need technical assistance
- Thrives in an environment of continuous growth and improvement
- Is receptive to feedback and actively seeks opportunities to implement it
Qualifications and Experience: The Ideal Candidate
To succeed in this role, you'll need:
- 2-3 years of experience in a call center supervisory role, with a proven track record of building, leading, and motivating a team
- Strong analytical and behavioral problem-solving skills
- A basic understanding of computer and home networking terminology
Additionally, the following skills and experience are highly desirable:
- Working knowledge of current Microsoft Windows operating systems (client and server platforms)
- Familiarity with iOS and Apple Hardware
- Experience with support desk tools such as Salesforce, Communities, live chat, etc.
- Excellent interpersonal and customer service skills
- Strong communication skills, including active listening, writing/typing, and informal communication
- Knowledge of networking protocols (TCP/IP), networking infrastructure, switching, and routing is a plus
What We Offer: A Comprehensive Benefits Package and More
At blithequark, we offer a range of benefits to support your well-being and career growth, including:
- Mexican Social Security (IMSS)
- Christmas Bonus - 30 days
- Paid Time Off - 20 days a year
- Vacation Premium - 25%
- Parental leave
- Bereavement Leave - 3 days
- Marriage leave - 3 days
- Bonuses
- Dental Insurance & Life Insurance
- Major Medical Insurance
We also prioritize diversity, equity, and inclusion, striving to create a workplace that reflects the diverse communities we serve. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment.
Career Growth and Development Opportunities
At blithequark, we're committed to helping you grow and develop your skills. As a Customer Support Supervisor, you'll have opportunities to:
- Develop your leadership skills and expertise
- Expand your knowledge of the hospitality industry and our products and services
- Collaborate with cross-functional teams to drive business outcomes
- Participate in training and development programs to enhance your skills and stay up-to-date with industry trends
Our Work Environment and Culture
We pride ourselves on our welcoming and inclusive culture, where everyone is encouraged to be their authentic selves. As a remote team member, you'll be part of a global community that values flexibility, collaboration, and mutual support.
Compensation and Perks
We're committed to offering a competitive compensation package that reflects your skills, experience, and contributions. In addition to the benefits listed above, you'll enjoy:
- A flexible work arrangement that allows you to work from anywhere
- A dynamic and supportive work environment that encourages growth and development
- Opportunities to make a meaningful impact on our customers and the hospitality industry as a whole
Join Our Team: Take the Next Step in Your Career
If you're a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Supervisor at blithequark, you'll play a critical role in shaping the future of hospitality and driving our mission forward.
Don't miss this chance to join our team and be part of a dynamic, global community that's changing the way the world experiences hospitality. Apply now and take the next step in your career!
Apply Now