Are you looking for a career that not only provides a sense of purpose but also offers opportunities for growth and development? Do you have excellent communication skills, a passion for customer service, and a willingness to learn? If so, we encourage you to apply for the Experienced Entry Level Customer Service Representative position at arenaflex!
**About arenaflex**
arenaflex is a national award-winning non-profit organization, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency.
**Job Summary**
As an Experienced Entry Level Customer Service Representative, you will be responsible for providing exceptional customer service to clients while using the computer to answer general questions about policies, practices, procedures, and other information. You will be working in a fast-paced call center environment, responding to customer inquiries, resolving issues, and providing solutions in a timely and professional manner.
**Responsibilities and Requirements**
* Promote arenaflex's vision, values, and services to all customers and maintain organization-wide quality standards.
* Follow established policies and procedures to respond and route calls, timely, and while also providing superior customer service.
* Gather and log information after determining customers' needs; access knowledge base per customer request for information, apply problem-solving skills, and resolve the inquiries/requests effectively and accurately.
* Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
* Maintain flexibility in work hours and shifts.
* Accept other jobs/duties as assigned.
**Essential Qualifications**
* High School Diploma or GED
* At least 18 years of age
* U.S. Citizen
* Call center experience preferred
* Proficient in English (written and verbal)
* Basic computer skills (typing, reading comprehension)
* Weekend and second shift availability
**Preferred Qualifications**
* Previous customer service experience
* Knowledge of call center software and systems
* Ability to work in a fast-paced environment
* Strong communication and problem-solving skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a team environment
* Strong problem-solving and analytical skills
* Ability to multitask and prioritize tasks
* Proficient in Microsoft Office and Google Suite
* Ability to learn and adapt to new systems and processes
**Career Growth Opportunities and Learning Benefits**
* Opportunities for advancement and career growth
* Comprehensive training program to develop your skills and knowledge
* Ongoing support and feedback from management and colleagues
* Access to professional development opportunities and workshops
* Collaborative and supportive work environment
**Work Environment and Company Culture**
* arenaflex is an equal opportunity employer and provides a welcoming and inclusive work environment for all employees.
* We pride ourselves on having a great culture that fosters a respectful, collaborative, and fun work environment.
* Our employees enjoy benefits such as generous PTO policies, modern facilities, pet-friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.
**Compensation, Perks, and Benefits**
* Competitive hourly rate of $18.00 per hour plus a Health & Welfare Benefit
* Opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained
* $1 increase for every hour worked after 6:00pm Monday - Friday
* Sign-on bonus of $350 after training
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional development and career growth
**Security Clearance**
* Many of the positions through the Business Services Division require a security clearance.
* The candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract.
* Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis.
**Reasonable Accommodation**
* Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
* If you require assistance or a reasonable accommodation to complete any part of your application, please click HERE to learn more.
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a career that offers opportunities for growth and development, we encourage you to apply for the Experienced Entry Level Customer Service Representative position at arenaflex. Click the link below to apply:
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and provides a welcoming and inclusive work environment for all employees. We are committed to diversity, equity, and inclusion and strive to create a workplace that reflects the diversity of our clients and communities.