About Planned Companies
Planned Companies is a leading provider of lifestyle services, dedicated to creating unforgettable experiences for our clients and their guests. With a passion for delivering exceptional service, we strive to exceed expectations and build lasting relationships. Our team of dedicated professionals is committed to providing a warm and welcoming environment, making every interaction a memorable one. As a Full-Time Evening Concierge, you will be an integral part of our team, responsible for ensuring that our clients and their guests receive the highest level of service and attention.
Job Summary
We are seeking an experienced and charismatic Evening Concierge to join our team in Washington D.C. As a key member of our team, you will be responsible for providing exceptional service to our clients and their guests, ensuring that every interaction is a positive and memorable one. This is a full-time, remote position, requiring a strong work ethic, excellent communication skills, and a passion for delivering exceptional service.
Primary Job Responsibilities
- Greet, Announce, and Provide Direction: Greet and announce guests, tenants, and vendors upon entering the building, providing clear and concise directions to ensure a seamless experience.
- Develop and Maintain Relationships: Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations.
- Scheduling and Planning: Schedule reservations and appointments at restaurants, businesses, hotels, and entertainment venues, as well as plan and organize on-site events.
- Local Knowledge and Referrals: Provide direction, referrals, and access to local entertainment, dining, retail shopping, sporting events, tourist attractions, and car services.
- Documentation and Tracking: Document, secure, and track mail, deliveries, and vendor services at designated areas.
- Customer Service and Communication: Answer telephones, monitor the lobby, and maintain and control keys and access cards.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- 3+ Years of Customer Service Experience: A proven track record of delivering exceptional customer service in a fast-paced environment.
- Desire and Passion for Service: A genuine passion for providing a warm and welcoming hello to everyone, with a desire to exceed expectations.
- Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with clients, guests, and colleagues.
- Basic Computer Skills: Basic computer skills, including proficiency in Microsoft Office and other relevant software.
- Local Knowledge and Referrals: Knowledge of local attractions and establishments, with the ability to provide referrals and recommendations.
- Polite, Friendly, and Self-Assured: A polite, friendly, and self-assured demeanor, with the ability to multitask and manage time effectively.
- Ability to Lift Up to 50lbs: The ability to lift up to 50lbs when needed, with a focus on maintaining a safe and healthy work environment.
Benefits
We offer a comprehensive benefits package, including:
- Medical, Dental, Vision, and Ancillary Benefits: Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision, and other ancillary benefits.
- 401K Employer Match: All employees (full-time and part-time) are eligible to participate in the company's 401K, with an employer match.
Work Environment and Company Culture
We pride ourselves on creating a positive and inclusive work environment, where every team member feels valued and supported. Our company culture is built on the principles of respect, empathy, and open communication, with a focus on delivering exceptional service and exceeding expectations.
Career Growth Opportunities and Learning Benefits
We are committed to supporting the growth and development of our team members, with opportunities for career advancement and professional growth. Our training programs and workshops are designed to help you develop new skills and knowledge, with a focus on delivering exceptional service and exceeding expectations.
Compensation and Perks
We offer a competitive salary of $19.00 per hour, with opportunities for career advancement and professional growth. Our benefits package includes medical, dental, vision, and ancillary benefits, as well as a 401K employer match.
How to Apply
If you are a motivated and charismatic individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
Planned Companies is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.
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