About Us
At Walmart, we're committed to helping people save money so they can live better. As a leading retailer, we strive to make a positive impact on our customers, associates, and the communities we serve. Our mission is built on a foundation of responsible sourcing, sustainability, and a passion for innovation. As a Walmart associate, you'll play a vital role in shaping the future of retail, technology, merchandising, finance, and beyond. Join us, and you'll have the opportunity to make a real difference in the lives of millions of customers worldwide.
Job Summary
We're seeking an experienced and dynamic Full Stack Auto Care Center Coach to join our team in New Castle, DE. As a key member of our retail team, you'll be responsible for driving sales and financial performance in the Auto Care Center and service area. This role requires a strong and diverse skillset, including leadership, customer service, and sales expertise. If you're passionate about delivering exceptional customer experiences and driving business results, we want to hear from you.
Key Responsibilities
- Drive sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels.
- Provide customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, while maintaining a safe shopping environment.
- Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, maintaining equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging and organizing merchandise/99 supplies, and monitoring the Auto Care Center and automotive area for environmental, disposal (for example, batteries, tires, oil) and OSHA compliance and ensuring customer safety and satisfaction.
- Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
- Provide supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness.
- Ensure compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
Leadership Expectations
We're looking for a leader who embodies our values and is committed to fostering a culture of excellence. As a Full Stack Auto Care Center Coach, you'll be expected to:
- Live our Values: Culture Champion – Models the Walmart values to foster our culture, holds oneself and others accountable, and supports Walmart's commitment to communities, social justice, corporate social responsibility, and sustainability.
- Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
- Embrace Change: Curiosity & Courage – Demonstrates curiosity and a growth mindset, fosters an environment that supports learning, innovation, and intelligent risk-taking, and exhibits resilience in the face of setbacks.
- Digital Transformation & Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
- Deliver for the Customer: Customer Focus – Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
- Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.
- Focus on our Associates: Diversity, Equity & Inclusion – Identifies, attracts, and retains diverse and inclusive team members, builds a high-performing team, embraces diversity in all its forms, and actively supports diversity goal programs.
- Collaboration & Influence: Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
- Talent Management: Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
Qualifications
We're looking for a highly skilled and experienced professional with a strong background in automotive service or a related field. The ideal candidate will possess:
- 2 years of experience in automotive service or a related field.
- 1 year of supervisory experience.
- A valid driver's license.
- ASE Certification (optional).
- Bachelor's degree in Business Management and Leadership (optional).
What We Offer
As a Walmart associate, you'll enjoy a range of benefits, including:
- A competitive salary.
- Multiple health plan options, including vision and dental plans for you and your dependents.
- Financial benefits, including 401(k), stock purchase plans, life insurance, and more.
- Associate discounts in-store and online.
- Education assistance for associates and dependents.
- Parental leave pay during military service.
- Paid Time off – to include vacation, sick, parental, short-term and long-term disability for when you can't work because of injury, illness, or childbirth.
How to Apply
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you. Submit your application today and take the first step towards joining our dynamic team.
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