About Us
At Huntington, we're not just a bank – we're a community of people who care deeply about making a difference in the lives of our customers, colleagues, and communities. We're a forward-thinking organization that's always looking for innovative ways to reinvent banking and make it easier for people to achieve their financial goals. Our commitment to excellence, customer service, and community involvement has earned us a reputation as one of the most trusted and respected banks in the industry.
About the Role
We're seeking an experienced and results-driven Branch General Manager to lead our remote team and drive business growth in our branch network. As a Branch General Manager, you'll be responsible for managing the overall operations of the branch, leading a high-performing team, and delivering exceptional customer service. You'll be the face of our organization in the community, building strong relationships with customers, colleagues, and partners to drive business growth and achieve our goals.
Key Responsibilities
As a Branch General Manager, you'll have the following key responsibilities:
- Manage a portfolio of high-value consumer and business customers, identifying opportunities to deepen relationships and drive business growth.
- Lead the process of referring customers to other areas of the bank to meet customer needs, deepen relationships, and build strong internal partnerships.
- Lead a high-performing team to provide excellent customer service, effectively resolve customer issues, and achieve sales and service goals.
- Leverage available tools and technology to identify and present sales and service opportunities, maintaining knowledge of all products, services, technology, and policies.
- Maintain active involvement in the community, developing key business and community relationships to drive business growth and achieve our goals.
- Develop key internal partnerships to drive business in the market area, ensuring effective communication and collaboration with colleagues and partners.
- Actively oversee the recruitment and hiring process, ensuring the branch is staffed with colleagues who embody our values and culture.
- Manage the overall operations of the branch, adhering to all operational, security, risk, and regulatory-related policies and procedures.
- Understand branch sales, service, operations, and financial performance, demonstrating acumen in banking, sales, investments, consumer lending, business banking, business lending, sales leadership, customer service, process management, coaching, colleague development, communication, and presentation.
- Perform other duties as assigned, contributing to the overall success of the branch and the organization.
Essential Qualifications
To be successful in this role, you'll need:
- A high school diploma or GED and a minimum of 1 year or more in a goal-driven retail sales leadership role or a bachelor's degree.
- Previous management experience, preferably in a banking or financial services environment.
- Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and partners.
- Comfort with technology, including mobile services and online banking services.
- Knowledge of consumer and business deposit products, with the ability to develop and implement effective sales and service strategies.
- Ability to develop, influence, inspire, and motivate colleagues to increase retention and drive business growth.
Preferred Qualifications
While not essential, the following qualifications would be highly desirable:
- A bachelor's degree in a related field, such as business, finance, or marketing.
- Previous experience in a leadership role, preferably in a banking or financial services environment.
- Proven track record of achieving sales and service goals, with a strong understanding of banking products and services.
- Excellent analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment, with a strong focus on customer service and satisfaction.
Career Growth Opportunities and Learning Benefits
As a Branch General Manager at Huntington, you'll have access to a range of career growth opportunities and learning benefits, including:
- Regular training and development programs to enhance your skills and knowledge.
- Opportunities to take on new challenges and responsibilities, with a clear career path for advancement.
- A collaborative and supportive work environment, with a focus on teamwork and collaboration.
- A competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
- The opportunity to work with a dynamic and forward-thinking organization, with a strong commitment to innovation and customer service.
Work Environment and Company Culture
As a remote Branch General Manager, you'll have the flexibility to work from home and manage your time effectively. Our company culture is built on a set of core values that include:
- A Can-Do Attitude: We're a team of people who are passionate about making a difference and achieving our goals.
- A Service Heart: We're committed to providing exceptional customer service and building strong relationships with our customers and colleagues.
- A Forward Thinking: We're a forward-thinking organization that's always looking for innovative ways to reinvent banking and make it easier for people to achieve their financial goals.
Compensation, Perks, and Benefits
As a Branch General Manager at Huntington, you'll receive a competitive salary and benefits package, including:
- A competitive salary, based on your experience and qualifications.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- The opportunity to work with a dynamic and forward-thinking organization, with a strong commitment to innovation and customer service.
- A collaborative and supportive work environment, with a focus on teamwork and collaboration.
- The flexibility to work from home and manage your time effectively.
Conclusion
If you're a results-driven and customer-focused professional who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Branch General Manager at Huntington, you'll have the chance to work with a dynamic and forward-thinking organization, with a strong commitment to innovation and customer service. We offer a competitive salary and benefits package, as well as a range of career growth opportunities and learning benefits. So why wait? Apply today and let's build the future together!
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