At arenaflex, we're on a mission to revolutionize the way we approach Non-Destructive Testing (NDT) services. As a leading provider of innovative solutions, we're seeking a highly motivated and skilled Customer Care NDT Specialist to join our team. This is an exceptional opportunity to work with a dynamic group of experts, develop your skills, and contribute to the growth of our organization.
**About arenaflex**
arenaflex is a pioneering company in the NDT industry, dedicated to delivering exceptional services to our clients. Our team of experts is passionate about providing top-notch support, training, and solutions that meet the highest standards of quality and safety. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the NDT field.
**Job Summary**
We're looking for a highly skilled and enthusiastic Customer Care NDT Specialist to join our team. As a Level 3 Specialist, you'll work closely with various departments, both internally and externally, to provide Level 3 support, direct NADCAP reviews, and lead formal training courses. If you're passionate about NDT, have excellent communication skills, and can thrive in an independent work environment, we want to hear from you!
**Key Responsibilities**
* Provide Level 3 support to clients, including troubleshooting, problem-solving, and technical assistance
* Direct NADCAP reviews and ensure compliance with industry standards and regulations
* Lead formal training courses and workshops on NDT-related topics
* Collaborate with cross-functional teams to develop and implement new training programs and materials
* Stay up-to-date with industry developments, best practices, and emerging technologies
* Communicate effectively with clients, colleagues, and management to ensure seamless project execution
**Essential Qualifications**
* High school diploma or equivalent required; degree in a related field (e.g., engineering, physics, or materials science) preferred
* At least 3 years of experience in a similar role or the aviation industry, with a focus on NDT
* Excellent written and verbal communication skills, with the ability to maintain confidentiality
* Current Level 3 certification and NAS410 accreditations required; ASNT accreditations a plus
* Aviation prime endorsements (e.g., Honeywell, Rolls Royce, and Pratt and Whitney) a plus
* Ability to work independently and as part of a team, with a strong commitment to customer satisfaction
**Preferred Qualifications**
* Experience with NDT software and equipment, including X-ray, ultrasonic, and eddy current testing
* Familiarity with industry standards and regulations, including NADCAP and AS9100
* Strong analytical and problem-solving skills, with the ability to think critically and creatively
* Experience with training and development, including curriculum design and delivery
* Familiarity with project management tools and methodologies, including Agile and Scrum
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and management
* Strong analytical and problem-solving skills, with the ability to think critically and creatively
* Ability to work independently and as part of a team, with a strong commitment to customer satisfaction
* Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects
* Familiarity with industry standards and regulations, including NADCAP and AS9100
* Ability to stay up-to-date with industry developments, best practices, and emerging technologies
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care NDT Specialist, you'll have access to:
* Ongoing training and development opportunities, including workshops, conferences, and online courses
* Mentorship and coaching from experienced professionals in the field
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a remote-friendly company, with a flexible and adaptable work environment. As a Customer Care NDT Specialist, you'll have the opportunity to work from home or a designated remote workspace, with regular check-ins and virtual team meetings. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and loyalty
* Continuous learning and development
* Work-life balance and flexibility
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Salary: $35-45/hour
* Benefits: medical, dental, and vision insurance; temporary disability and life insurance; 401(k) match
* Perks: flexible work arrangements; professional development opportunities; recognition and rewards for outstanding performance
* Vacation time: available immediately, with a minimum of 10 days per year
**How to Apply**
If you're a motivated and skilled individual with a passion for NDT, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to our team's success!