**Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and customer experience.**
**About arenaflex**
arenaflex is a pioneering healthcare and retail organization, dedicated to making a positive impact on people's lives through better health and wellness. With a legacy of over a century, arenaflex has grown to become one of the largest healthcare and retail companies in the United States, serving almost 10 million customers every day. arenaflex operates over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, providing an extensive range of healthcare and retail services, including those that drive equitable access to care for the country's medically underserved populations.
**Job Summary**
We are seeking an experienced and skilled Full Stack Customer Service Representative to join our team at arenaflex. As a key member of our customer service team, you will be responsible for providing exceptional customer service to patients and healthcare professionals, while also handling data entry and patient enrollment tasks with accuracy and efficiency. This is a remote opportunity, allowing you to work from the comfort of your own home while still being an integral part of our team.
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system.
* Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
* Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes).
* Resolve all data entry-related exceptions.
* Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
* Resolve Out-of-Network (OON) claims by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual plan requirements.
* Make phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve OON claims.
* Provide support to pharmacists, both those in the office and those in other areas.
* Identify and escalate issues to senior-level staff as necessary.
* Obtain a dynamic pharmacist license or certification within the first 90 days, and maintain an active pharmacist license or certification.
**Essential Qualifications**
* High school diploma or equivalent.
* Essential level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print documents, and access data online).
* Essential web browser skills to include opening a browser, typing URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
* Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
* Ability to communicate in writing and verbally.
* 18 years old or older.
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment.
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
* Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
* Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
* Familiarity with Spanish and English.
**Work Environment and Culture**
arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We offer a range of benefits and perks to support the well-being and success of our employees, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a salary range of $25-$35/hour, depending on experience and qualifications. We also offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!